Strategic Client Success Manager Lead

Become a pivotal force in client success at BDO as the Strategic Client Success Manager Lead. Focus on governance and delivery excellence for Microsoft Business Applications engagements.

This role is essential for crafting and executing client success strategies while acting as a trusted advisor. Your deep engagement with Microsoft Dynamics 365 and Power Platform will ensure clients experience measurable growth through effective governance and oversight. The ideal candidate thrives in a collaborative work environment and demonstrates leadership capabilities.

Key Responsibilities

• Lead the client success strategy and advisory services
• Establish governance frameworks for operational excellence
• Manage financials and project scopes across engagements
• Develop high-performing teams of Client Success Managers
• Promote best practices and continuous improvement initiatives

Requirements

• 8–12+ years in Client Success or Technology Delivery
• Demonstrated expertise in Microsoft Dynamics 365 and NetSuite
• Previous team management and mentorship experience
• Strong skills in managing multiple client portfolios
• Excellent communication and forecasting abilities

Leverage your experience to enhance operational efficiency and client satisfaction at BDO.

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