System Administrator - Microsoft 365

🏢 About FOCO

Team Beans/Forever Collectibles (FOCO) is a global leader in officially licensed sports and entertainment merchandise. FOCO proudly holds licenses across all major professional sports leagues, including the NFL, MLB, NBA, NHL, MLS, and NCAA, along with a growing portfolio of entertainment and character-based brands.

Our product portfolio spans apparel, accessories, footwear, home goods, collectibles, novelty items, and fan merchandise—supported by a robust global supply chain, growing eCommerce presence, and fast-paced retail operations. We are committed to building a high-performing, technology-driven workplace that empowers our teams and supports continued growth.

🎯 The Opportunity

FOCO is seeking a Microsoft 365 Systems Administrator to support, optimize, and secure our Microsoft 365 environment across the organization.

This role is responsible for administering Microsoft 365 services, managing users and permissions, supporting endpoint and identity systems, troubleshooting end-user issues, and helping drive best practices across collaboration, productivity, and security tools.

The ideal candidate is a self-starter with strong technical knowledge, excellent customer service skills, and the ability to support employees across a fast-paced, global consumer products and eCommerce business.

🛠️ What You’ll Do

Microsoft 365 Administration

• Administer and support Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive for Business, Microsoft Defender, and Intune
• Manage user accounts, groups, permissions, licensing, and access across the Microsoft 365 environment
• Monitor Microsoft 365 service health, performance, and availability
• Troubleshoot issues related to email delivery, SharePoint access, Teams functionality, OneDrive synchronization, and user access

Identity, Security & Compliance

• Support Microsoft Entra ID / Azure Active Directory, including user identity and access management
• Manage Multi-Factor Authentication, Conditional Access, and related security policies
• Configure and support Microsoft 365 security and compliance features including Data Loss Prevention, retention policies, encryption, and Microsoft Defender
• Perform regular system audits and support compliance with company security standards

Endpoint & End User Support

• Support endpoint device management and user productivity tools
• Provide training and guidance to employees on Microsoft 365 applications and best practices
• Partner with help desk and infrastructure teams to resolve escalated issues
• Maintain a strong customer-service approach when supporting technical and non-technical users

Automation, Documentation & Process Improvement

• Use PowerShell scripting to automate Microsoft 365 administration tasks where appropriate
• Create and maintain documentation for Microsoft 365 configurations, processes, procedures, and support standards
• Identify opportunities to improve support workflows, SLAs, and global IT processes
• Stay current with Microsoft 365 updates, features, and best practices

Cross-Functional Collaboration

• Collaborate with IT, Operations, Finance, eCommerce, and other internal teams to ensure Microsoft 365 tools integrate smoothly with business applications and infrastructure
• Support IT projects, system rollouts, migrations, and productivity improvements
• Work with internal teams and external vendors to resolve technical issues and improve service delivery

✅ What You’ll Bring

Required

• 4+ years of experience in Microsoft 365 administration, systems administration, endpoint support, or IT infrastructure support
• Strong knowledge of Microsoft 365 administration including Exchange Online, SharePoint, OneDrive, Teams, and Microsoft Defender
• Experience with Microsoft Entra ID / Azure Active Directory and user identity management
• Experience managing MFA, Conditional Access, permissions, and security policies
• Working knowledge of PowerShell scripting for Microsoft 365 administration and automation
• Strong troubleshooting skills with the ability to resolve complex technical issues
• Excellent communication skills with the ability to support technical and non-technical users
• Strong documentation, organization, and follow-through skills
• Ability to work on-site in Piscataway, NJ

Preferred

• Microsoft certifications such as Microsoft 365 Certified: Administrator, Security, Compliance, and Identity Fundamentals, or related certifications
• Experience with endpoint device management
• Experience in retail, eCommerce, distribution, consumer products, or fast-paced operational environments
• Familiarity with tools such as Jira, Zendesk, or similar ticketing/project management platforms
• Experience working with internal employees and external IT service providers
• Ability to travel domestically or internationally as needed

🧠 Key Competencies

• Microsoft 365 administration
• Microsoft Entra ID / Azure Active Directory
• Exchange Online, SharePoint, Teams, and OneDrive support
• Microsoft Defender and security compliance
• Microsoft Intune Endpoint Manager
• PowerShell automation
• Endpoint and end-user support
• Troubleshooting and problem-solving
• Customer service and communication
• Documentation and process improvement

🌟 Why FOCO?

• Support technology for a fast-growing global licensed consumer products company
• Work with teams across eCommerce, retail, operations, finance, and product development
• Help improve productivity, security, and collaboration across the organization
• Join a fast-paced, sports-focused environment with growth opportunities
• Competitive benefits and employee merchandise discounts

🎉 Tryouts are open at FOCO!

If you’re a Microsoft 365 expert who enjoys solving problems, supporting users, and improving IT systems, we’d love to hear from you.

Apply now.