Assistant Operations Manager/Operations Manager

Coliwoo, established in 2019 as an LHN Group subsidiary, is an early pioneer of Singapore’s purpose-built co-living model and the leading local co-living service operator. Coliwoo offers thoughtfully designed rooms fully equipped with state-of-the-art amenities for everyday use while spacious communal areas such as the lounge are created for members from various backgrounds to meet and forge new relationships.

Aligned with Singapore's net-zero emissions goal, the company champions sustainability by refurbishing underutilised properties and integrating eco-friendly technologies like solar panels and EV charging. Coliwoo's innovative approach combines comfort, community, and environmental consciousness, setting new standards in modern urban living while contributing to Singapore's sustainable development.

Job Responsibilities

• Overall responsible for the smooth and efficient operations of the property.
• Monitor day-to-day facilities and maintenance operations.
• Involve in ad-hoc project management and to undertake feasibility studies.
• Responsible for the setting up of SOP and to achieve KPIs.
• Responsible for annual budget preparation, planning and controlling of operating expenses and improvement/maintenance works.
• Supervise the front office, operations, housekeepers, security and maintenance staff and to ensure smooth daily operations.
• Review processes and workflow to maximize tenant's satisfaction.
• Handle tenant’s complaints, maintain a record of feedback and take remedial actions to resolve issues.
• Establish and maintain strong and positive relationships with all landlords, tenants, vendors and contractors.
• Conduct regular inspections of properties and perform preventive maintenance to keep the property functioning in good condition.
• Ensure compliance of safety & building regulations and all other statutory requirements.
• Be part of the CERT team and assist in the coordination of drills, exercises and trainings to ensure it is carried out as per schedule.
• Perform any ad-hoc task as assigned by the management.

Requirements

• Degree in Hospitality, Business, Management or equivalent.
• Minimum 5 years of proven work experience in the Hospitality (specifically in Rooms) or Property Management industry.
• Strong leadership skills, and excellent at navigating in an unstructured environment.
• Good analytical, organisational and problem-solving skills.
• Good team player with excellent interpersonal skills.
• Able to manage and resolve conflicts equitably and in the most productive manner in accordance with the Group’s values.
• Result driven and able to work in a fast-paced environment.
• Able to create and maintain an efficient system of operation to support the business needs.
• Able to multitask and work cross-functionally with different business units.
• To find out more about our Company, please visit our website at Coliwoo.com.
• Only shortlisted candidates will be notified.