Salesforce Scrum Master- Canadian banking ecosystem

Salesforce Scrum Master

Toronto, ON- 4 days a week Onsite

Fulltime Hire

Key Responsibilities

•Lead and facilitate all Scrum ceremonies (Sprint Planning, Stand-ups, Reviews, Retrospectives)

•Manage end-to-end Agile delivery for Salesforce initiatives

•Partner with Product Owner to manage backlog, prioritization, and sprint readiness

•Ensure user stories are refined, groomed, and aligned to DoR/DoD

•Act as a bridge between business, product, and technical teams

•Identify and resolve impediments, risks, and dependencies proactively

•Drive Agile metrics: velocity, burndown, predictability, sprint health

•Support UAT, defect triage, and release coordination

•Ensure adherence to enterprise Agile, compliance, and DevOps practices

•Coach team on Agile best practices and continuous improvement

Required Skills

•Proven experience as Scrum Master in Salesforce programs

•Strong understanding of Salesforce platform (Sales/Service/FSC)

•Expertise in Agile/Scrum methodologies and delivery frameworks

•Hands-on with JIRA, Confluence, Agile dashboards

•Strong stakeholder management and cross-team coordination

•Experience working with distributed (onsite/offshore) teams

Preferred Skills

•Experience in Salesforce Financial Services Cloud (FSC)

•Exposure to CI/CD, DevOps pipelines (Salesforce)

•Knowledge of banking processes, compliance, and regulatory environment

•Certifications

•Certified Scrum Master (CSM / PSM) – Mandatory

•Salesforce certifications – Preferred

Nice to Have

•Experience in large-scale digital transformation programs

•Prior experience in Canadian banking ecosystem

•Experience managing multi-squad Agile delivery