Service Delivery Manager | Dublin & Galway (Hybrid) | €70,000–€75,000 + Company CarI am recruiting for an experienced Service Delivery Manager on behalf of a growing organisation within the technology sector.

This is an excellent opportunity for a motivated leader with a strong background in service delivery, technical operations, and people management. The successful candidate will be responsible for driving operational excellence, improving processes, and ensuring outstanding service delivery across multiple locations.

Key Responsibilities

Lead end-to-end service delivery across technical and operational teams.
Manage and develop teams based in Dublin and Galway.
Design and implement SOPs, KPIs, and operational reporting.
Drive continuous improvement, automation, and efficiency initiatives.
Oversee technical support, installations, device configuration, warehouse operations, and stock control.
Act as the escalation point for service delivery issues and ensure high levels of customer satisfaction.

The Ideal Candidate

Will Have
Proven experience in Service Delivery, Operations, or Technical Service Management.
Strong leadership and people management experience.A track record of implementing process improvements, SOPs, and performance reporting.A good understanding of IT infrastructure, networking, servers, devices, and technical support environments.
Excellent communication, stakeholder management, and customer service skills.
Full, clean Irish driving licence (essential).
Willingness and ability to travel regularly between the Dublin and Galway offices, as well as client sites when required.
Package
Salary: €70,000–€75,000 DOECompany car
Hybrid working: Minimum 2 days per week in Dublin and 1 day per week in Galway
Staff discount scheme
On-site parking
This is an urgent requirement.
If you have the experience outlined above and are interested in learning more, please apply with your CV at your earliest convenience.
All applications will be treated in the strictest confidence.

Key Responsibilities

Lead end-to-end service delivery across technical and operational teams.
Manage and develop teams based in Dublin and Galway.
Design and implement SOPs, KPIs, and operational reporting.
Drive continuous improvement, automation, and efficiency initiatives.
Oversee technical support, installations, device configuration, warehouse operations, and stock control.
Act as the escalation point for service delivery issues and ensure high levels of customer satisfaction.

The Ideal Candidate

Will Have
Proven experience in Service Delivery, Operations, or Technical Service Management.
Strong leadership and people management experience.A track record of implementing process improvements, SOPs, and performance reporting.A good understanding of IT infrastructure, networking, servers, devices, and technical support environments.
Excellent communication, stakeholder management, and customer service skills.
Full, clean Irish driving licence (essential).
Willingness and ability to travel regularly between the Dublin and Galway offices, as well as client sites when required.
Package
Salary: €70,000–€75,000 DOECompany car
Hybrid working: Minimum 2 days per week in Dublin and 1 day per week in Galway
Staff discount scheme
On-site parking
This is an urgent requirement.
If you have the experience outlined above and are interested in learning more, please apply with your CV at your earliest convenience.
All applications will be treated in the strictest confidence.

Service Delivery Manager

Job Description

Key Responsibilities

The Ideal Candidate

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