National Manager | Franchise Operations

Company Description

Colliers is a leading diversified professional services and investment management company. With operations in 70 countries, our 23,000 enterprising professionals work collaboratively to provide expert real estate and investment advice to clients. At Colliers, we do what's right and operate in ways that benefit our people, our clients, our communities, and the environment.

Our people are our greatest asset and we empower their career growth and skill development. We support their health and wellbeing and foster an inclusive and diverse culture, celebrating what makes us unique and enabling high performance

Job Description

We have an exciting opportunity for a proactive, commercially minded operator to join Colliers as National Manager of Franchise Operations, based in Auckland. In this highly collaborative role, you’ll work alongside Franchise Owners and key stakeholders across New Zealand to identify operational opportunities and deliver practical improvements that strengthen performance across our Franchise Network.

This is a role for someone who loves turning insight into action, building trusted relationships, shaping delivery plans, and driving implementation at branch level to achieve measurable outcomes.

Key responsibilities

• Lead network-wide operational improvement: Identify opportunities to improve franchise operations across the Real Estate sales cycle, and where relevant, transfer operational gains across the wider Colliers NZ business.
• Diagnose priorities and pain points: Partner with Franchise Owners to define operational priorities, map issues, and develop practical delivery plans that support business objectives.
• Deliver initiatives end-to-end: Scope and manage initiatives (including budgets and KPIs) and lead implementation at branch level to drive adoption and tangible results.
• Build capability through training: Coordinate and deliver training on systems, processes and procedures to support uptake of current and planned initiatives.
• Be the trusted ‘go-to’: Establish strong stakeholder relationships and act as a day-to-day contact point for franchise admin teams, providing guidance, investigating ideas, and improving ways of working.
• Strengthen consistency, compliance and best practice: Support improvements across compliance, templates/collateral, systems, process and procedure enhancements, procurement, training, and broader operational alignment (including coordinated responses to operational or legislative issues).
• Communicate progress clearly: Report on progress against agreed initiatives and keep stakeholders proactively informed.
• Leverage the wider network: Identify and adapt best practice from the broader Colliers network (including regional and global resources) for effective use in New Zealand.

Qualifications

• What we’re looking for:
• Experience in real estate agency operations (commercial, rural or business sales preferred), or experience in managing operations within a professional services or residential real estate environment.
• Strong systems, process and procedure capability, with a practical understanding of common operating platforms.
• Proven ability to listen to operational “pinch points”, identify solutions, build a compelling plan, and drive implementation with multiple stakeholders.
• Strong relationship-building and influencing skills, able to inspire end users and engage senior stakeholders.
• Strong project management and organisational skills, with the ability to work with minimal day-to-day direction.
• Confident communicator with strong presentation skills and experience delivering training/briefing sessions.
• Ability to travel within New Zealand as required.
• Real Estate Salesperson / Branch Manager / Agent license (preferred).

What We Offer

We’re proud to be recognised as a 2025 finalist in the Best Places to Work awards, reflecting our commitment to creating an exceptional workplace culture. Some of the benefits we offer include:

• Colliers Academy, a 12-month programme to accelerate your career in property
• Mentoring from industry experts
• Wellbeing benefits and initiatives
• An inclusive and social culture with regular team events
• Additional leave benefits, including Loyalty and Volunteering leave

Additional Information

Colliers is an inclusive employer, where different perspectives, cultures, and backgrounds are celebrated. Colliers provides equal opportunity in all employment practices. We recruit and retain the best people to uphold our enterprising culture and lead our industry into the future.

If you're interested in being part of an enterprising culture that empowers you to do your best work, we look forward to receiving your application.