Technical Project Manager

We are opening a Technical Project Manager position to strengthen the team of our client based in Geneva. In this customer-facing role, you will support the coordination and delivery of a portfolio of enterprise applications for a major international organisation.

Working alongside technical experts, senior stakeholders and customer representatives, you will help ensure the efficient delivery of IT services while contributing to continuous operational improvements in a multicultural environment.

Key Responsibilities

• Coordinate project activities across multiple technical teams, ensuring alignment on priorities, milestones and deliverables.
• Support the planning and execution of production releases while monitoring risks, dependencies and follow-up actions.
• Assist in the operational management of business-critical applications, ensuring incidents, service requests and operational issues are resolved efficiently.
• Monitor service performance against agreed SLAs and KPIs, contributing to service quality improvements.
• Build and maintain strong relationships with customer representatives, ensuring clear and timely communication.
• Prepare operational reports, service review presentations and coordinate communications during incidents or planned maintenance.
• Organise governance meetings and maintain project documentation, action logs and risk registers.
• Drive continuous improvement by identifying process optimisation opportunities and supporting the adoption of Service Management best practices.

Job requirements

• 5–8 years of experience in IT Project Management, Application Management or Service Delivery.
• Proven experience coordinating cross-functional technical teams and working with enterprise applications.
• Strong organisational, communication and stakeholder management skills.
• Ability to manage multiple priorities in a dynamic operational environment.
• Good understanding of IT Service Management principles;
• ITIL Foundation certification is an advantage.
• Familiarity with Jira, Azure DevOps, cloud fundamentals, Change & Release Management, SDLC and Agile methodologies is desirable.
• Customer-oriented mindset with a collaborative, proactive and structured approach to work.
• Ability to remain calm under pressure, learn quickly and contribute effectively within an international team.
• Joining Sword means…💼 Continuous learning: A training budget that grows every month, giving you access to an extensive learning catalogue.🏝 25 days of paid annual leave: All employees benefit from 25 days of paid holiday each year.🚑 International accident insurance coverage.🎉 Regular social events: Monthly opportunities to connect with colleagues in both small and large gatherings.🌍 International environments: Work on projects within globally recognised organisations.🛠 Innovation: Contribute to impactful and innovative projects across a wide range of industries.🎁 Employee benefits: Access to an attractive programme of discounts and exclusive perks.