Human Resources Manager

We are seeking an experienced People & Culture Manager to lead the people function across a growing franchise network based in North Sydney. This is an exciting opportunity to influence culture, support business growth, and provide hands-on HR leadership across both corporate and franchised operations.

About the Role

Reporting to the General Manager - People you'll partner closely with franchisees and support office teams to deliver practical and commercially focused people solutions.

You'll play a pivotal role in shaping culture, supporting workforce growth, managing employee relations, and ensuring compliance with Australian employment legislation and industry awards.

Key Responsibilities

• Drive People & Culture initiatives that support business growth and performance.
• Foster a positive, values-led and high-performing workplace culture.
• Lead employee engagement, recognition and retention initiatives.
• Coach and support operational leaders to build their people leadership capability.
• Employee Relations & Compliance
• Provide expert advice on Australian employment legislation and workplace relations.
• Manage employee relations matters including investigations, grievances, misconduct and performance concerns.
• Support compliance with the Fair Work Act, NES and relevant Modern Awards.
• Partner with franchisees and leaders to ensure best-practice people management.
• Maintain HR systems, reporting and workforce data.
• Analyse key people metrics including turnover, engagement and recruitment trends.

About You

You'll be a proactive and approachable HR leader who can balance commercial outcomes with people-focused solutions.

You'll bring:

• Experience in HR, Employee Relations or People & Culture leadership roles
• Strong knowledge of Australian employment law, Fair Work legislation and Modern Awards
• Experience managing employee relations matters and workplace investigations
• Background in hospitality, QSR, retail, franchise or multi-site operations highly regarded
• Strong stakeholder management and influencing skills
• Experience working with HRIS and workforce management systems
• Excellent communication, coaching and problem-solving abilities
• Why Join Us?

Opportunity to make a genuine impact across a growing franchise network.

Collaborative and supportive leadership team.

Broad and varied role combining strategy and hands-on delivery.

Dynamic, people-focused environment.

Career growth and development opportunities.

Hybrid Work - anchor days Tuesday, Wednesday and ThursdayPart-time hours considered