Software Engineer

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview

Design, build, and maintain cloud-native backend services that power a globally distributed messaging platform supporting real-time customer and enterprise communications. As a Software Engineer, you will contribute to the development of secure, scalable, and reliable microservices while working closely with experienced engineers, product managers, and cross-functional teams.

You will take ownership of features throughout the software development lifecycle, continuously improve platform quality and operational excellence, and help deliver resilient services that enable seamless customer experiences for millions of users worldwide.

Key Responsibilities

• Design, develop, test, and maintain scalable microservices that support high-volume, real-time messaging workloads.
• Deliver features from technical design through implementation, testing, deployment, and production support with guidance on larger architectural decisions.
• Contribute to the reliability and performance of services by implementing effective logging, monitoring, alerting, and observability practices.
• Participate in the design and evolution of cloud-native services using modern software engineering principles and distributed system patterns.
• Collaborate with product managers, engineers, and other stakeholders to deliver high-quality solutions that meet customer and business needs.
• Write clean, maintainable, and well-tested code while following engineering standards and best practices.
• Participate in code reviews, knowledge sharing, and continuous improvement initiatives to strengthen engineering quality across the team.
• Help ensure applications meet security, privacy, and compliance requirements, including PCI, HIPAA, and GDPR where applicable.
• Use AI-assisted development tools responsibly to improve productivity, code quality, testing, and delivery while maintaining strong engineering standards.
• Support operational excellence by investigating production issues, participating in incident response, and contributing to continuous service improvements.

Required Qualifications

• 3+ years of professional software engineering experience with a focus on backend application development.
• Experience building and maintaining cloud-native or distributed applications.
• Proficiency in TypeScript and/or Java, with the ability and willingness to work across multiple backend technologies.
• Experience developing RESTful APIs and service-oriented applications.
• Understanding of the software development lifecycle, including design, implementation, testing, deployment, and production support.
• Experience working with relational or NoSQL databases.
• Experience with automated testing and continuous integration/deployment practices.
• Strong analytical and problem-solving skills with the ability to deliver practical, maintainable solutions.
• Effective communication and collaboration skills within cross-functional engineering teams.

Preferred Qualifications

• Experience with AWS services such as Lambda, DynamoDB, and Kinesis.
• Familiarity with distributed systems, scalability, and high-availability concepts.
• Experience building or supporting messaging, communications, or collaboration platforms.
• Experience with multiple programming languages, including Java, JavaScript, or TypeScript.
• Familiarity with AI-assisted software development tools and modern engineering workflows.
• Our

Benefits

At Genesys, we’re committed to supporting your well-being, growth, and work–life balance. Our comprehensive benefits package includes:

Flexible work options.

Career development & growth – Access continuous learning opportunities, mentoring, and clear paths for advancement.

Competitive pension scheme – Invest in your future with an excellent employer-supported pension plan.

Annual bonus program – Be rewarded for your impact and contributions.

Comprehensive health coverage – Including private health insurance, access to company dental plan, and wellness supports.

Financial protection – Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future.

Family-friendly policies – Generous paid maternity and paternity leave, along with supportive leave options designed for every stage of life.

Working at

• Genesys
• AI at enterprise scale
• Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year
• A flexible-first culture
• Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work
• Growth in the AI era
• Build future-ready skills through mentorship, learning programs, leadership development and education support
• Time to recharge and give back
• Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families
• Recognized globally
• Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys
• Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You ApplyAfter you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases
• After interviews are complete, our team will follow up with the final steps
• Every application is reviewed by a person.
• Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay ConnectedStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee ReferralIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise.

As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.