Senior Operations Manager

Senior Operations Manager

Location: London & Event Sites | Salary: £50,000 - £60,000 DOE | Full-Time

We are seeking an experienced Senior Operations Manager to lead the planning and delivery of live events, with a strong emphasis on crowd management, traffic management, and operational event delivery.

This is an excellent opportunity for a hands-on operational leader who has significant experience managing live events, leading large teams, and delivering safe, efficient event operations from planning through to execution.

Key Responsibilities

Lead and manage the Operations Department, providing guidance, support, and mentorship to direct reports.

Oversee the end-to-end delivery of live events, ensuring projects are planned, managed, and executed successfully.

Develop and implement operational plans covering event logistics, crowd management, traffic management, transport operations, and pedestrian flow.

Manage on-site event operations, ensuring teams are fully briefed, deployed effectively, and supported throughout delivery.

Build and maintain strong relationships with clients, local authorities, stakeholders, and event partners.

Manage client enquiries, prepare quotations, and oversee assigned accounts.

Produce operational documentation, briefing packs, risk assessments, traffic management plans, and site plans.

Ensure compliance with all health and safety legislation, policies, and industry best practice.

Monitor budgets, resources, staffing requirements, and operational performance to ensure successful event delivery.

Essential Experience & Skills

Proven experience in a senior operational role within the live events industry.

Strong background in crowd management, event safety, traffic management, transport operations, or pedestrian management.

Experience managing and motivating large teams, including casual and temporary event staff.

Demonstrable experience delivering complex events from planning through to on-site execution.

Excellent stakeholder and client management skills.

Strong organisational skills with the ability to manage multiple projects simultaneously.

Confident communicator with excellent written and verbal communication skills.

Proficiency in Microsoft Office and operational planning tools.

Good understanding of health and safety requirements within live events.

Additional Requirements

Full UK driving licence.

Flexible approach to working hours, including evenings, weekends, and extended shifts during event delivery periods.

Ability to travel to event locations across London and occasionally throughout the UK.

Passion for delivering high-quality live events and creating safe, effective customer experiences.

This role is ideally suited to a candidate with extensive live events, crowd management, and traffic management experience, who thrives in a fast-paced environment and enjoys leading teams to deliver exceptional event operations. The role will be office based a minimum of 2 days a week based in North London.

Ideally looking for an immediate start but will also consider candidates on a notice. Interviews to commence asap