HR Ops Partner

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.

As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

The HR Ops Partner will play a pivotal role in optimizing and streamlining HR operations at Pop Mart Hong Kong, ensuring efficient and effective delivery of HR services to support our growing workforce.

Job Responsibilities:**

• Manage and administer the full employee lifecycle, including onboarding, offboarding, transfers, and promotions, ensuring compliance with local regulations and company policies.
• Maintain accurate and up-to-date HR records and data, utilizing HRIS (Human Resources Information System) and other relevant platforms.
• Process payroll inputs, benefits administration, and leave management, collaborating with finance and external vendors as needed.
• Support the development and implementation of HR policies, procedures, and programs to enhance employee experience and operational efficiency.
• Act as a first point of contact for employee inquiries related to HR policies, benefits, and general HR operations.
• Assist in the preparation of various HR reports and analytics to support decision-making and identify areas for improvement.
• Collaborate with HR Business Partners and other HR functions to ensure seamless HR service delivery.
• Participate in HR projects and initiatives aimed at improving HR processes and systems.
• Stay informed about relevant employment laws and regulations in the UK to ensure compliance.

Job Qualifications:**

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 3-5 years of experience in HR operations or a similar HR generalist role, preferably within a retail or fast-paced environment.
• Strong understanding of UK labor laws and regulations.
• Proficiency in HRIS systems (experience with Workday, ADP, or similar is a plus).
• Excellent data management and analytical skills, with a keen eye for detail.
• Strong communication and interpersonal skills, with the ability to interact effectively with employees at all levels.
• Highly organized, proactive, and able to manage multiple priorities in a dynamic environment.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Fluency in English and Cantonese (both written and spoken) is required; Mandarin is a plus.
• POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
• As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees

because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,

imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of

any other status or condition protected by applicable federal, state or local law.