Sr. Program Manager, Organizational Change Management , Enterprise Engineering

Enterprise Engineering builds and operates the internal tools, platforms, and AI-powered services that enable over 1 million Amazonians to do their best work every day — from endpoint management and collaboration to innovative productivity experiences, all at massive global scale.

The Enterprise Productivity team within Enterprise Engineering is responsible for driving the adoption and change management strategy for large-scale tool migrations and productivity platform transitions across the company.

We're seeking a Sr. Program Manager, specializing in Organizational Change Management to lead high-impact, cross-functional change programs that help employees successfully adopt new tools and ways of working.

This role owns the end-to-end change management lifecycle for enterprise-wide tool migrations - from building and maintaining a company-wide change network, to authoring and deploying multi-channel communications strategies, to creating the frameworks and playbooks that scale OCM across the organization.

You will work closely with product management, engineering service teams, communications and marketing, and learning and development to ensure that when we change a tool or workflow for 1 million+ employees, those employees understand why, feel prepared, and adopt successfully.

The ideal candidate will possess a strong program management background with demonstrated expertise in organizational change management at scale. You must be able to thrive in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in, and get the job done.

You will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance business needs versus technical constraints. Maturity, high judgment, negotiation skills, ability to influence, analytical talent, and leadership are essential to success in this role.

This position involves regular communication with senior management on status, risks, and change readiness. Excellent listening, writing skills, and executive communication are essential.

Key job responsibilities

Cross-Functional Migration Communications

• Own the end-to-end communications lifecycle for enterprise tool migrations: strategy development, stakeholder review, leadership approval, and multi-channel deployment
• Author and manage recurring migration communications (newsletters, awareness campaigns, T-minus countdown sends) while coordinating cross-functional cadence to prevent communication fatigue across concurrent migrations

OCM Playbook & Framework Development

• Own the EE Communications & Change Management Playbook - the unified SOP that tells any migration or product team how to classify their change, the communications required, and the level of OCM engagement needed
• Define the change tiering model, unified intake mechanism, and RACI between OCM and Communications & Marketing; lead cross-functional tiger teams to drive alignment on shared processes

Migration Program Management

• Serve as OCM and comms lead for multiple concurrent tool migrations (content migrations, platform deprecations, service transitions), managing dependencies, competing timelines, and escalations
• Own weekly executive status reports, partner with product PMs on messaging and segmentation, and stand up rapid-response OCM plans on compressed timelines when needed

Change Network Strategy & Management

• Recruit, launch, and manage a company-wide Change Network of migration POCs and Change Leads across SVP organizations; recruit through Technical Advisors, EAs, and organizational leaders and maintain engagement via recurring status updates, Slack channels, and Office Hours
• Provide Change Network members with self-service resources, communication templates, and clear escalation paths; surface early signals of resistance or blockers and route to appropriate teams

Training, Enablement & Measurement

• Partner with Learning & Development on training plans and maintain OCM wikis, Learning Hubs, and self-service resources
• Define success metrics (adoption rates, engagement, migration velocity, CSAT), own the Change Impact Report, and report outcomes to senior leadership

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience working cross-functionally with tech and non-tech teams
• 3+ years of change management experience

Preferred Qualifications

• Experience leading complex programs with significant change impact across organizational boundaries
• Experience with enterprise productivity or collaboration tools (M365, SharePoint, content management platforms)
• Change management certification (Prosci, CCMP) or equivalent practical experience
• Experience authoring and deploying multi-channel communications
• Experience managing complex, multi-workstream migration programs with company-wide employee impact
• Experience developing change management frameworks, playbooks, or SOPs that scale across an organization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually

Company - Amazon.com Services LLC

Job ID: A10498020