Project Manager - AI Ops Automation (ServiceNow)

Location: Mississauga, ON (Hybrid 2 days/week onsite)

Language: Excellent verbal and written English communication skills are required.

Duration: 6 month contract to start - potential to extend or become permanent

About the Opportunity

Are you passionate about delivering innovative technology solutions that transform the way organizations operate? We are seeking an experienced Project Manager to lead a high-profile AI Ops Automation workstream within a large-scale ServiceNow transformation program.

This is an exciting opportunity to help shape the future of enterprise IT by delivering intelligent automation initiatives that improve service delivery, streamline operations, and create measurable business value.

Working within a collaborative enterprise technology environment, you'll partner with business leaders, product owners, technical specialists, and program leadership to deliver AI-powered ServiceNow capabilities. If you thrive in fast-paced environments, enjoy solving complex challenges, and excel at bringing cross-functional teams together, this role offers the opportunity to make a meaningful impact.

What's In It for You

• Join a strategic enterprise transformation program focused on AI and intelligent automation.
• Collaborate with experienced technology leaders and cross-functional teams on high-impact initiatives.
• Gain exposure to innovative ServiceNow capabilities while working in a collaborative, agile environment.
• Be part of a culture that values continuous improvement, knowledge sharing, and delivering meaningful business outcomes.

Your Responsibilities

• You'll lead the end-to-end delivery of the AI Ops Automation workstream, ensuring projects remain on scope, on schedule, and aligned with business objectives.
• You'll coordinate Agile delivery activities including discovery, requirements gathering, backlog management, sprint planning, testing, release readiness, deployment, and hypercare.
• You'll partner with product owners, ServiceNow specialists, and technical teams to prioritize automation initiatives and support successful sprint execution.
• You'll facilitate stakeholder meetings, governance sessions, dependency reviews, and cross-functional planning activities to maintain project momentum.
• You'll proactively manage project schedules, milestones, risks, issues, dependencies, and resource planning while providing executive-ready reporting and communications.
• You'll support the successful delivery of ServiceNow AI capabilities, including Now Assist, ITSM automation, IT Operations (ITOM) use cases, service desk automation, and workflow automation.

Skills and Qualifications

• 7+ years of progressive project management experience delivering enterprise-scale IT initiatives.
• Demonstrated experience successfully leading multiple ServiceNow implementation or transformation projects.
• Strong knowledge of Agile or hybrid delivery methodologies, including sprint planning, backlog management, dependency tracking, and release planning.
• Proven ability to manage cross-functional teams, vendors, stakeholders, project risks, and complex delivery dependencies.
• Excellent verbal and written communication skills with experience presenting project updates, risks, and recommendations to senior leadership.
• Experience with AI-enabled ServiceNow capabilities such as Now Assist is considered an asset.
• Familiarity with Planview, Jira, Microsoft Teams, and SharePoint is preferred. PMP, CSM, SAFe, or equivalent certifications, along with a Bachelor's degree in Business, Information Technology, Management, or equivalent experience, are considered strong assets.

Why Partner with Altis

If you've never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are.

Then, if you're a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment.

We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.