Operations Manager

The role

As Operations Manager you will be responsible for guaranteeing the well functioning of our London facility. We look for a manager who leads by example and contributes to daily activities in addition to administration and managerial tasks.

Key Responsibilities

• Ensure full compliance with operating controls, policies, procedures, and service standards.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Hold regular briefings and meetings with employees and heads of departments.
• Handle complaints and oversee the service procedures.
• Monitor closely the reports on a daily basis and take decisions accordingly.
• Help the procurement of operating supplies and equipment.
• Contract third-party vendors for essential equipment and services.
• Coordinate head of departments for the execution of all activities and functions.
• Oversee and manage all departments and work closely with the head of departments on a daily basis.
• Be accountable to department heads and take ownership of all guest complaints.
• Be responsible for safeguarding the quality of operations.
• Responsible for handling a legal action, ensuring health & safety regulations are followed, as well as fire regulations and other legal requirements.
• You will be delighted with our place in London, located in the Covent Garden district, where the antique house of James Matthew Barrie, the Peter’s Pan author, has been given a new lease of life and now is part of the magical AIRE atmosphere.
• It is an exciting opportunity to join our team in London, come and join the AIRE experience!

Who You Are

• 3 to 4 years prior experience in a similar position within Luxury hospitality.
• You have an advanced level of English.
• Strong communication skills.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Problem-solving mentality, with a focus on finding solutions.
• Detail-oriented, ensuring accuracy and precision in all tasks.
• You are completely customer-oriented and have excellent interpersonal skills.
• You have good conflict management skills, you are assertive and cooperative.
• Flexible and able to work nights, holidays, and weekends.

What We Offer

• To You
• Competitive salary
• Bonus Scheme
• Permanent contract
• AIRE will contribute to the pension scheme and vacation
• AIRE gift experience on your birthday.30% off in all our experiences
• Be part of an engaged, hard work and, and united team.