IT Support Manager

• Department: Engineering
• Location: London
• Description
• We are looking for an IT Support Manager to own, scale, and secure the core SaaS tooling, identity architecture, and endpoint management infrastructure that underpins our organisation.
• Working closely with our Info
• Sec and Engineering teams, you’ll work with the IT team to architect and drive our internal IT environment as Ravelin scales internationally.

Key Responsibilities

• This is a mid-senior, high-ownership role where you will bridge operational excellence and security architecture.
• Rather than just clearing tickets, you will focus on eliminating operational friction through automation, hardening our security posture, and designing scalable systems that provide a seamless experience for our hybrid workforce.
• If you thrive on transforming manual IT processes into automated workflows, driving Zero-Trust access models, and leading high-impact operational initiatives, we’d love to speak with you.
• Skills, Knowledge and ExpertiseSaaS and Enterprise Identity Mastery: Deep hands-on experience configuring and auditing enterprise identity platforms (SSO/SAML, Google Workspace, password management, and granular access controls).
• Advanced MDM and Network Security: Proven experience deploying and maintaining Jamf at scale, along with modern network access solutions (Twingate, SASE, or ZTNA).
• Endpoint Architecture and Zero-Trust Security: Own our global MDM strategy using Jamf and Twingate to enforce baseline security controls, automated provisioning, and zero-trust network access across all managed devices.
• Experience working with Crowdstrike.
• Security and Compliance Fluency: Practical knowledge of IT security posture (Gmail DLP, DNS filtering, phishing defences) and direct experience supporting audit readiness (SOC 2, ISO 27001, or similar frameworks).
• Automation-First Mindset: Experience going beyond GUI administration, using APIs, scripting, or Git workflows to automate joiner/mover/leaver processes and system inventories.
• Identity and Access Infrastructure: Architect and manage core identity controls (SSO/SAML, MFA, RBAC) across our enterprise SaaS stack (Google Workspace, Slack, Notion, 1Password), driving automated Joiner/Mover/Leaver (JML) workflows.
• Nice to Haves
• Direct experience managing configuration management via Infrastructure as Code (Terraform).
• Experience supporting cross-border teams across multiple international time zones in a hybrid or remote-first setup.
• Background in evaluating, procuring, and rationalising SaaS vendor tools and budgets.
• Experience with Linux device management is beneficial.

Benefits

Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support.

• Comprehensive BUPA Health Insurance
• Stay covered with top-tier medical care for your peace of mind.£1,000 Annual Wellness and Learning Budget
• Prioritise your health, well-being and learning needs with funds for fitness, mental health, and more.
• Monthly Wellbeing and Learning Day
• Take every last Friday of the month off to recharge or learn something new, up to you.25 Days Holiday + Bank Holidays + 1 Extra Cultural Day
• Enjoy generous time off to rest, travel, or celebrate what matters to you.

Mental Health Support via Spill — Access professional mental health services when you need them.

Aviva Pension Scheme — Plan for the future with our pension program.

Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact.

Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week on us!

Cycle-to-Work Scheme — Save on commuting costs while staying active.

BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk.

Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget.Job offers may be withdrawn if candidates do not meet our pre-employment checks: unspent criminal convictions, employment verification, and right to work.