Customer Service Associate - Entertainment Operations

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Requirements

• Customer Service Associate
• Entertainment Operations Job Snapshot Role: Customer Service Associate
• Entertainment Operations
• Location: Dubai, United Arab Emirates
• Industry: Entertainment
• Function: Customer Service
• Experience: 1-2 years
• Job Type: Full-time

Job Details Country

United Arab EmiratesCity: DubaiIndustry: EntertainmentFunction: Customer ServiceGender: AnyCandidate Nationality: AnyJob Type: Full-time

Position Overview

Customer Service Associate - Entertainment Operations in Dubai, United Arab Emirates is an Entertainment customer service role focused on guest support, daily venue operations, ticketing, bookings, cash handling, safety standards, and service delivery across Majid Al Futtaim Entertainment venues.

The role supports smooth operations across MAF Cinemas, Magic Planet, and Ski Dubai while helping guests enjoy a safe, welcoming, and memorable entertainment experience. Role Context The Customer Service Associate will work in a fast-paced entertainment environment where guest interaction, operational discipline, accuracy, and service quality are essential.

The position involves supporting ticketing, sales, bookings, party coordination, venue cleanliness, equipment monitoring, payment processing, and guest inquiries while following company standard operating procedures, health and safety requirements, and venue management instructions.

Key Responsibilities * Deliver consistent high-level customer service across Majid Al Futtaim Entertainment venues in line with company standards and operating procedures.* Support daily operations across MAF Cinemas, Magic Planet, and Ski Dubai to ensure smooth, safe, and enjoyable guest experiences.* Assist guests with ticketing, bookings, product information, venue directions, service inquiries, complaints, tours, parties, and event coordination.* Use system platforms to process ticket sales, bookings, purchases, upgrades, and guest service transactions accurately.* Promote products, services, packages, offers, and add-on experiences using appropriate upselling techniques.* Process payments through cash, card, vouchers, and other approved payment methods while maintaining accuracy and professionalism.* Issue receipts, process refunds according to policy, complete cash reconciliation, and prepare basic transaction reports when required.* Support cinema operations by helping maintain smooth guest flow, queue management, entry control, and service standards.* Support Magic Planet operations by assisting guests, monitoring equipment use, and escalating technical or safety concerns when needed.* Support Ski Dubai service areas, party room operations, guest coordination, and marketing activities as assigned.* Maintain cleanliness, safety, presentation, and professional standards across assigned work areas.* Follow health, safety, security, and management instructions to protect guests, colleagues, company assets, and venue operations.* Communicate effectively with supervisors, colleagues, guests, and support teams to resolve issues and maintain service continuity.* Work flexibly across different entertainment venues, shifts, operational zones, and guest service functions as required.

Ideal Profile * Minimum high school education or equivalent qualification.* 1-2 years of experience in customer service, food and beverage, retail, hospitality, entertainment, cinema operations, amusement venues, or a similar guest-facing role.* Physically fit and able to perform required duties in a busy entertainment environment.* Strong customer service mindset with the ability to interact professionally with guests, families, children, colleagues, and supervisors.* Good communication and interpersonal skills in English.* Arabic language skills are an advantage.* Comfortable handling ticketing, sales, bookings, payments, receipts, refunds, and basic cash reconciliation.* Basic computer skills with the ability to use system platforms for transactions and bookings.* Good attention to detail, mathematical accuracy, and ability to follow procedures carefully.* Ability to apply upselling techniques while maintaining a friendly and service-focused approach.* Flexible, reliable, and able to work across MAF Cinemas, Magic Planet, Ski Dubai, and other entertainment venue areas when required.* Committed to maintaining cleanliness, safety, guest satisfaction, and high service standards.

Skills Set * Customer service* Guest support* Entertainment operations* Cinema operations* Amusement venue support* Ski Dubai operations* Ticketing* Bookings* Sales support* Upselling* Cash handling* Card payments* Voucher processing* Receipt handling* Refund processing* Cash reconciliation* Guest inquiries* Complaint handling* Party coordination* Event support* Queue management* Equipment monitoring* Health and safety* Venue cleanliness* Basic computer skills* English communication* Arabic communication* Teamwork* Attention to detail* Service standards