Customer Support Associate

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients systems, departments and sites.

We provide an open technology platform that s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Role Overview

We re looking for a Customer Support Associate to provide day-to-day support to our customers and ensure they have a smooth experience using our products. This is an entry-level role, ideal for someone who enjoys helping people, solving problems, and building strong relationships.

What you ll do Act as a first point of contact for customer queries and support requests Help customers resolve basic product or usage issues Guide customers on how to use our systems effectively Escalate more complex issues to the relevant teams Maintain accurate records of customer interactions Deliver a friendly, professional, and timely service What we re looking for Strong communication and customer service skills A helpful, patient, and positive attitude Good problem-solving ability Organised and able to manage multiple requests Comfortable using technology (training provided)

Qualifications

• UAE National (Emirati) mandatory Fresh graduates welcome to apply Why join us? We re on a journey to become market leaders in our space and with that comes some incredible opportunities.
• Collaborate and learn from industry experts from all over the globe.
• Work with game-changing products and services.
• Get the training and support you need to try new things, adapt to quick changes and explore different paths.
• Join Keyloop and progress your career, your way.
• An inclusive environment to thrive We re committed to fostering an inclusive work environment.
• One that respects all dimensions of diversity.
• We promote an inclusive culture within our business, and we celebrate different employees and lifestyles not just on key days, but every day.
• Be rewarded for your efforts We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent.
• We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
• Keyloop doesn t require academic qualifications for this position.
• We select based on experience and potential, not credentials.
• We are also an equal opportunity employer committed to building a diverse and inclusive workforce.
• We value diversity and encourage candidates of all backgrounds to apply . " At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity. " We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
• These tools assist our recruitment team but do not replace human judgment.
• Final hiring decisions are ultimately made by humans.
• If you would like more information about how your data is processed, please contact us. What we re looking for
• Strong communication and customer service skills
• A helpful, patient, and positive attitude
• Good problem-solving ability
• Organised and able to manage multiple requests
• Comfortable using technology (training provided)

Qualifications

• UAE National (Emirati) mandatory
• Fresh graduates welcome to apply
• Keyloop doesn t require academic qualifications for this position.
• We select based on experience and potential, not credentials.