People Operations Specialist - Store HR

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Requirements

• People Operations Specialist
• Store HR Job Snapshot Role: People Operations Specialist
• Store HRLocation: Dubai, United Arab Emirates
• Industry: Internet
• Function: Human Resources
• Experience: 2-3 years in HR people operations
• Job Type: Full-time

Position Overview

People Operations Specialist - Store HR in Dubai, United Arab Emirates is an Internet industry opportunity focused on frontline HR support, store employee experience, people data management, employee relations, hiring coordination, and day-to-day people operations for a fast-growing delivery and Q-commerce platform.

This role is well suited for a service-oriented HR professional who can support store teams with accurate administration, clear communication, and reliable people process execution.

Job Details Country

United Arab EmiratesCity: DubaiIndustry: InternetFunction: Human ResourcesEstimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: AnyCandidate Nationality: AnyJob Type: Full-time Role Context The People Operations Specialist - Store HR will act as the first HR contact for store employees, making sure frontline team members receive timely support from onboarding through daily employment matters and exit processes.

The role supports operational teams by keeping employee data accurate, coordinating people-related workflows, assisting with grievances and performance cases, and helping stores maintain a positive employee experience.

Strong attention to detail, confidentiality, and practical communication are essential because this position directly affects workforce stability, employee engagement, and store-level service continuity.

Key Responsibilities * Coordinate day-to-day people operations activities for store employees across hiring support, employee records, HR systems, data updates, and employee relations.* Act as the first point of contact for store staff on people-related questions, HR processes, employment documents, and workplace concerns.* Support end-to-end frontline employee processes in coordination with store operations and HR teams.* Maintain accurate employee data for the store population, ensuring records are updated, complete, and properly managed.* Assist operations teams with employee grievance cases by gathering information, tracking updates, and supporting timely follow-up.* Support performance management cases for store employees by coordinating documentation, communication, and process steps.* Help new store employees settle into their roles through clear guidance, process support, and accurate onboarding information.* Conduct exit interviews with frontline employees to understand turnover reasons and capture practical feedback.* Share exit insights with relevant teams to support better retention planning and employee experience improvements.* Maintain confidentiality while handling employee concerns, people records, performance matters, and sensitive HR information.* Communicate with employees from different store locations in a clear, respectful, and service-focused manner.* Work closely with operations teams to ensure people processes are handled consistently and within required timelines.* Identify gaps in employee data, process execution, or communication flow and escalate them when needed.* Support a positive store working environment by helping employees feel informed, heard, and properly guided.

Ideal Profile * Bachelor s degree in Human Resources, Psychology, Business Administration, or a related field.* 2-3 years of experience in an HR People Operations, HR Operations, Employee Services, or frontline HR support role.* Experience supporting store employees, retail teams, warehouse staff, operations teams, or frontline workforce groups is an advantage.* Strong attention to detail with the ability to manage employee data, HR records, and process documentation accurately.* Service-oriented mindset with a genuine interest in helping employees and supporting operational teams.* Comfortable communicating with diverse groups of employees across different store locations.* Good understanding of basic HR processes such as onboarding, employee records, grievance support, performance documentation, and exit interviews.* Able to handle confidential matters with professionalism, discretion, and fairness.* Organized and reliable, with the ability to manage multiple requests in a fast-paced environment.* Clear written and verbal communication skills.* Able to work independently while staying aligned with HR policies, operations requirements, and team priorities.* Positive attitude with the ability to build trust with store employees and operational stakeholders.

Skills Set * People operations* HR operations* Store employee support* Frontline HR support* Employee relations* Employee grievance support* Performance management support* Hiring coordination* HR data management* HR systems* Employee records* Data integrity* Exit interviews* Onboarding support* Workforce administration* Store operations coordination* Employee communication* Confidentiality* Service-oriented HR* Attention to detail* HR documentation* Frontline workforce support* Stakeholder coordination* Employee experience