Client Relationship Manager

Company Description

Drop Courier is a growing logistics and delivery services provider focused on reliable, time-sensitive shipments in Dubai and across the region. The organization is dedicated to offering efficient, customer-centered courier solutions for individuals and businesses. Team members collaborate closely to improve service quality, streamline operations, and respond quickly to client needs.

The company values professionalism, accountability, and clear communication in every customer interaction. Joining Drop Courier offers the opportunity to contribute directly to a service that supports commerce and everyday life in a dynamic market.

Role Description

Bring back lapsed customers – Run WhatsApp and call-based re-engagement campaigns to win back inactive clients and grow monthly retention.

Turn enquiries into bookings – Convert leads from phone, WhatsApp, and walk-ins into confirmed cargo bookings, with zero lead left unattended beyond 24 hours.

Lead the customer care team – Coach daily, run morning huddles, set weekly targets, and hold the team accountable for results.

Own complaint resolution – Be the go-to person for tough complaints — damage claims, late deliveries, missing updates — and fix them fast, with empathy.

Required Qualifications

• Minimum 2 years in customer relationship management, telesales, or team leadership
• Proven track record of managing a team with measurable KPIsHands-on experience with CRM platforms like Zoho, Salesforce, HubSpot, or Microsoft Dynamics to manage leads, track follow-ups, and drive conversions.
• Experience with WhatsApp Business, Google Sheets, or CRM tools Good Communication in English & Malayalam Strong leadership — able to motivate a team and hold them accountable to targets
• Data-driven mindset — tracks numbers, identifies patterns, acts quickly

What We Offer

• Competitive base salary + performance-based commission (details discussed at interview)
• Commission on customer retention conversions and new booking targets
• Monthly performance bonus when all KPIs are met
• Annual salary increment based on performance review
• UAE company visa + medical insurance.