Call Center Representative (Arabic & English Speaker)

Call Center Representative (Arabic & English Speaker) – Immediate Hiring📍 Location: Dubai, UAE🕒 Employment Type: Full-time | On-siteAbout The CobblerThe Cobbler is the Middle East's leading luxury repair and restoration company, specializing in premium care for luxury shoes, handbags, and leather goods.

With boutiques located across Dubai and Abu Dhabi, we are committed to delivering exceptional craftsmanship and an outstanding client experience.

As we continue to grow, we are looking for a passionate and customer-focused Call Center Representative (Arabic & English Speaker) to join our Client Services team immediately.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Assist clients with service inquiries, bookings, order updates, and after-sales support.
• Resolve customer concerns while maintaining a high level of client satisfaction.
• Accurately document customer interactions in internal systems.
• Coordinate with boutiques, production, and client service teams to ensure seamless communication.
• Meet individual and team performance targets while delivering an exceptional luxury customer experience.

Requirements

• Fluent in Arabic and English (spoken and written) – mandatory.
• Previous experience in a Call Center, Customer Service, Client Relations, or Customer Support role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Good computer skills and confidence using CRM or customer service systems.A positive attitude with a genuine passion for delivering exceptional customer service.

Experience in the luxury retail, hospitality, or service industry is an advantage.

What We Offer

Opportunity to join one of the region's leading luxury service brands.

Dynamic and supportive working environment.

Career growth and development opportunities.

Competitive salary and benefits.🚀 Immediate Joiners are highly preferred.

If you are passionate about delivering outstanding customer service and are fluent in both Arabic and English, we would love to hear from you.