Program Manager

Be Part of Our Next ChapterFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions.

(For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution.

We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

We’re looking for a Program Manager to turn strategy into execution, leading the programs that drive outcomes across our products, solutions, and client initiatives.

You’ll build the structure and rhythm behind our most important work, ensuring programs are delivered on time, aligned to client expectations, and supporting Coates’ commercial goals. Working closely with product, technology, delivery, and commercial teams, you’ll bring clarity to complex initiatives and keep stakeholders aligned.

Along the way, you’ll use data, insights, and smart processes to improve how we operate, driving efficiency, visibility, and better outcomes for our teams, partners, and clients.

Key Responsibilities

• For

The Role

Define program requirements aligned to business needs, strategic priorities, and data insights. Lead end-to-end program delivery from concept through execution and implementation. Manage cross-functional initiatives, ensuring milestones, scope, and timelines are achieved. Develop and track program metrics, dashboards, and reporting to monitor performance and impact.

Use data and analytics to identify opportunities, drive improvements, and inform decision-making. Design and implement scalable processes that improve operational efficiency and standardise best practices. Build strong relationships with stakeholders across technical and non-technical teams. Facilitate collaboration across multiple business units to drive alignment and shared outcomes.

Establish governance frameworks to manage program tracking, risks, issues, and dependencies. Communicate progress, insights, and results clearly to leadership and key stakeholders.

Qualifications

• And Experience Bachelor’s degree. 3+ years of program or project management experience.
• 3+ years of experience implementing process improvements using data and metrics.
• Advanced Excel (Pivot Tables, VLookups ) and SQL skills (or equivalent analytical tools).
• Experience in building scalable processes, project management frameworks, and schedules.
• Proven success in operational excellence and continuous improvement initiatives.
• About Coates
• We are industry leaders who have won awards and set records.
• We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
• We are industry leaders who have won awards and set records.
• We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
• We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working.
• Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
• Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
• Join a Crew that Cares
• Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity.
• (Ask us about our Equality + Empowerment Initiatives).
• The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment.
• Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
• Be inspired To Be More
• We skip the red tape and aim to always stay nimble.
• We’re proud of where we’ve been and are energized by where we’re going.
• We encourage ideas and perspectives because we know the more we have, the better we are.
• We work hard but have fun along the way.
• We push the boundaries but keep it real and authentic.
• We believe in the values that got us here are the ones that will continue to lead us forward.
• We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).

Fraud Alert: Employment Scam AdvisoryIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com .We take this matter very seriously.

Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

Please Be Advised Of The Following Coates does not operate or communicate through any domain resembling "@ coatesgroupcareer.com " We do not contact employment candidates via email to solicit personal or financial information All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at] hire.lever [dot]coIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.

Your safety and trust are of the utmost importance to us. Thank you for your vigilance.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

If you would like more information about how your data is processed, please contact us.