Delivery Lead

• Primary Details
• Time Type: Full time
• Worker Type: Employee
• Role Highlights Auckland-based, permanent, full-time role
• Lead complex delivery across Agile teams, partners and digital transformation initiatives
• Hybrid working, happy to talk flexible working

The Opportunity

Reporting to our Head of Delivery, this role forms part of the team shaping and continually improving the delivery practice for the Pacific region. You’ll help drive end-to-end delivery across a scaled Agile environment, supporting initiatives that improve customer, broker and operational experiences.

About QBE  At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time.

We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. Your new role You’ll be responsible for delivery activities within a hybrid delivery environment at value stream level.

Working closely with Product Owners, sponsors, local and vendor delivery squads, and the wider technology leadership team, you’ll support delivery across multiple teams and countries, including offshore teams.

Responsibilities include

• Lead end-to-end delivery of value for customers, broker partners and team members across key initiatives.
• Proven capability managing RAID items and resolving complex delivery risks and dependencies.
• Support delivery across multiple teams, countries and offshore partners in a scaled Agile environment.
• Facilitate Agile ceremonies, workshops and delivery conversations that help teams stay aligned, focused and accountable.
• Coach teams to apply Agile principles and practices, improve flow, manage impediments and strengthen delivery performance.
• Support governance reporting and contribute to initiatives such as channel excellence, broker digital experience, process excellence and AI-enabled improvements.

About You

You’ll bring strong delivery experience, confidence working in Agile environments, and the ability to support delivery across complex stakeholder groups. Financial services and or Insurance experience is not essential, although a background working in a regulated environment would be advantageous.

Experience leading software delivery in scaled Agile or hybrid delivery environments.

Experience and knowledge of Agile ceremonies, delivery governance and value stream ways of working.

Ability to work across multiple teams, countries and delivery partners, including offshore or vendor resources.

Confidence partnering with Product Owners, sponsors and senior stakeholders to support delivery outcomes.

Agentic AI experience or exposure to process excellence and automation initiatives would be advantageous.

Benefits  We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.

As a QBE employee you will have access to and benefit from: ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks’ gender-equal flexible leave for all new parents, including paid super To learn more about benefits of working with us, click here.

Awards & Recognition We value our employee’s experience with us and are proud to have been recognised for the following awards:2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards Ranked in the top ten in the AAGE Top Graduate Employers 2026 for small sized program as voted by graduates To learn more about our achievements, click here.

How To Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it. QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.comSkills:

Agile Application Development, Agile Methodology, Communication, Conflict Management, Critical Thinking, Financial Products, Innovation, Intentional collaboration, Managing performance, Process Improvements, Product Backlog Management, Risk Management, Scrum (Agile), Scrum Methodology, Stakeholder ManagementApplication Close Date: 05/07/2026 11:59 PM

How to Apply

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.