National Account Manager

Position Summary

We’re looking for a commercially driven National Account Manager to lead our Big W and Pharmacy customers. In this role, you’ll own key customer relationships, deliver strong commercial outcomes, and shape the long-term growth strategy for your accounts.

You’ll play a critical role in strengthening strategic partnerships while delivering results today and building future success.

• What You’ll DoOwn and grow key accounts
• Deliver against core KPIs: sales, margin, volume, and market share
• Lead Joint Business Planning (JBP) with customers
• Build and execute impactful customer strategies aligned to shared goals
• Drive commercial performance
• Plan and execute promotions across in-store and digital channels
• Optimise range, pricing, distribution, and merchandising
• Identify growth opportunities using data and category insights
• Manage customer P&L and trade spend to maximise ROIBuild strong customer relationships
• Be the voice of the customer internally
• Develop trusted, long-term partnerships with key stakeholders
• Lead negotiations and manage trading terms
• Deliver operational excellence
• Partner with supply chain teams to ensure high service levels (DIFOT)
• Forecast demand and ensure resource alignment
• Use data and insights to drive smarter decision-making
• Collaborate across teams
• Work closely with Marketing, Category, Finance, and Supply teams
• Lead cross-functional initiatives to deliver customer and business outcomes
• What Success Looks Like
• Clear, forward-looking customer strategies (3+ years)
• Strong, aligned Joint Business Plans delivering measurable growth
• Deep integration with key customers
• Sustainable growth through smart, strategic change
• Consistent focus on ROI and full P&L ownership

What we are looking for

• 2–3+ years in FMCG account management (grocery/major retail preferred)
• Strong commercial acumen and P&L understanding
• Proven ability to negotiate and influence at multiple levels
• Analytical mindset with the ability to turn data into action
• Confident communicator with strong stakeholder management skills
• High energy, initiative, and a growth mindset
• A sound knowledge of Circana (IRI Temple) or similar, QScan, QCheckout
• Proficient knowledge and use of MS Office (Excel & PowerPoint).

University Degree Qualified

Why Join Us

Own key national accounts with real impactWork in a collaborative, high-performing teamOpportunity to shape strategy and drive growthExposure to major retail partners and cross-functional leadershipCome join us!