Operations Manager

Our BusinessSelwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products. Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year service.

We are committed to ensuring our staff have the right skills, knowledge & experience to deliver to our customers, as well as creating career paths to help develop, retain and motivate them.

About The Role

We have an exciting new opportunity for an Operations Manager to join our team, to support our Branch Manager based in the London (Dartford) Branch.

You will play a key role in the growth of Selwood by helping to ensure the branch meets or better still, exceeds plan and objectives. As an Operations Manager, you will be working with other departmental functions to ensure smooth operational running in the absence of the Branch Manager.

Health and Safety is a priority value to us - we believe everyone should be safe at work, and return home safely at the end of the day. You will need to have a high focus on health and safety, actively seeking safer ways of working, promptly addressing any concerns over unsafe acts, ensuring compliance training is up to date, and working closely with the SHEQ team.

You will need management experience and be able to lead by example, demonstrating effective behaviours and developing an excellent team spirit and outstanding quality of service.

You will need to have a strong understanding of company administration, quality assurance and health, safety and environmental policies, ensuring they are fully adhered to and that all activities are carried out in full compliance both with our policies and relevant regulations and statutory legislation.

Main Responsibilities

• Proactively promote health and safety by working closely with the Branch Manager, all branch staff and the SHEQ Department to minimise the risk of illness and injury to employees and legal and regulatory noncompliance.
• Oversee daily running of the hire desk office, ensuring its effective delivery.
• Collaborating with the Territory Manager & Solution Teams to ensure a professional service is provided at all times.
• Assist the Branch Manager to achieve planned profits and ROI% through the effective control of plant, operating costs, and pricing.
• Work closely with the Workshop Manager/Team to deliver effective maintenance and repairs for all company assets within the branch.
• Regularly review the designated area performance with respective managers, customers and other internal departments against KPI’s measures, ensuring continuous improvement.
• Support the Branch Manager to develop and motivate direct reporting staff and ensure effective management of all personnel within the branch.
• Carry out monthly KPI reports for Framework customers, ensuring agreed deadlines are met.
• Please note, there is also a requirement to be part of an on call rota for this role.
• Qualifications & Experience Experience of successfully supervising or leading a team, being able to demonstrate supervisory/leadership skills and the ability to develop, coach, motivate and engage a team.
• Must possess excellent communication and interpersonal skills, with the ability to listen and offer clear and constructive feedback.
• A vision for the business and the wider team, the ability to adapt and be decisive in a rapid pace environment.
• You will need to be highly organised with efficient time management and have the ability to prioritise accordingly.
• You will need to be confident with excellent interpersonal skills.
• Proactive and enthusiastic attitude
• IT Literate.
• Be able to analyse data on Microsoft Packages such as excel / word / outlook.
• Ability and willingness to travel within territory and throughout the UK as and when necessary.
• What we can offer you
• We understand balancing work and life commitments isn’t always easy, that’s why we’ve designed our benefits package to support you in all areas of life.
• Competitive salary
• Company car (for essential users with frequent business travel)
• Enhanced overtime pay (for additional hours and call outs)
• Medicash Scheme – medical expenses scheme (access to 24hour online GP services)
• Pension scheme with contribution based on total earnings not just salary
• 25 days holiday + 8 Bank Holidays
• Increasing annual leave entitlement with long service
• Support for development and training
• Employee assistance programme (EAP) & access to Mental Health first aiders
• Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more)
• Employee referral scheme This role is not open to Agencies
• Please no calls or emails
• Thank you.EDI Statement
• Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.
• We value transparency, respecting others and understanding differences.
• As part of your recruitment journey, we are happy to support requests for reasonable adjustments.