Revenues Operation Manager

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Introduction

We are looking for a highly motivated Revenues Operations Manager to lead our Council Tax service and drive performance, innovation and customer-focused delivery.

You will manage a key operational service responsible for the administration and collection of Council Tax, ensuring that customers receive a prompt, efficient and high-quality service.

Working as part of the Revenues Management Team, you will play a central role in maintaining consistent standards, improving processes and supporting the delivery of the Council’s financial priorities.

What’s the role? ……

• Lead and manage the Council Tax service, driving performance across billing, recovery and enforcement to maximise collection while ensuring fairness and legal compliance
• Develop and motivate a high-performing team, promoting excellent customer service, strong performance management and continuous staff development
• Oversee multi-channel service delivery (telephony, digital and correspondence) and implement improvements using data and technology to enhance efficiency
• Provide expert advice and strategic oversight on Council Tax and recovery processes, managing budgets, contracts and governance, and deputising for the Head of Revenues and Benefits as required

What’s in it for you?

Excellent training and development opportunities, plus a range of benefits including:

• Generous holiday allowance
• Local Government Pension scheme
• Flexible working and family friendly policies
• Season ticket and bicycle loans
• A range of staff discounts including local subsidised gym memberships
• Supportive staff networks

What we’re looking for

• Extensive knowledge of Council Tax legislation, recovery practices and enforcement processes
• Experience of managing and developing large teams within a Revenues or similar environment
• A track record of improving service performance and delivering against targets and KPIs
• Strong analytical skills with experience of using data to drive decision-making and service improvements
• We are seeking someone who can bring strong operational leadership and technical expertise. You will also demonstrate a strong commitment to customer care, equality and diversity, and continuous improvement. Excellent communication skills, with the ability to engage effectively with colleagues, partners and customers
• Experience of managing budgets, contracts and service delivery within a complex organisation

Location

The job is primarily based in Laurence House Catford SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

Special conditions

• Experience of managing and developing large teams within a Revenues or similar environment
• The job is subject to an basic DBS check

The recruitment process is anonymous and we don’t accept CVs.

Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.

For an informal discussion about this job, please contact Joanne Douglas (joanne.douglas@lewisham.gov.uk) and John Organ (john.organ@lewisham.gov.uk)

Please click here to view the Job Description and Person Specification

Salary

£53,353.00 - £57,495.00 per annum (P05)

N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process.

We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

The Council reserves the right to close adverts early if there is a large response.

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