Bolton Market Operations Manager

Grade H scp 27 £38,220 to scp 31 £41,771

Contract: permanent

Hours: 37 per week

Essential Qualification: NABMA Diploma in Market Administration or willing to undertake the training as required

Interview date: TBC

For further information about this role, contact: Steven.turney@bolton.gov.uk

Unfortunately, we are unable to offer sponsorship for this role.

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The Role

£38,220 to £41,771 plus 7% enhancement for out of hours working - pay award pending

We are looking for a highly organised and motivated Market Manager (Operations) to oversee the day-to-day management and operation of our markets. This is a hands on role requiring strong leadership, operational management skills, and a commitment to delivering a safe, vibrant, and successful market environment for traders, customers, and visitors.

The successful candidate will be responsible for ensuring the smooth and efficient running of market operations, maintaining high standards of customer service, building positive relationships with traders and partners, and ensuring compliance with all relevant legislation and health and safety requirements.

The role involves leading the daily operation of the market to ensure services are delivered effectively, managing and supporting market staff and contractors, and developing strong working relationships with traders, customers, stakeholders, and partner organisations.

You will monitor market performance, identify opportunities for growth and improvement, oversee market layouts, trader allocations and licensing arrangements, and ensure that operational procedures and standards are always maintained.

The postholder will also be responsible for investigating and resolving customer and trader enquiries or complaints in a professional and timely manner, overseeing site maintenance, cleanliness, security and general operational standards, and ensuring compliance with health and safety legislation, risk assessments and regulatory requirements.

In addition, you will monitor budgets, income, expenditure and performance targets, support the planning and delivery of market events, promotions and special initiatives, and prepare reports, performance data and operational updates for senior management.

About You

The successful candidate will demonstrate a proactive and flexible approach, excellent problem solving skills, a commitment to delivering exceptional customer service, and the ability to work effectively with a wide range of stakeholders while contributing to the continued growth, development and success of our markets.

You will be a confident and proactive person with excellent organisational and communication skills. You will have experience in operational services and be comfortable working in a fast paced environment, which includes weekends, where no two days are the same.

You must have the ability to manage operational budgets using a variety of systems and procedures. Knowledge of Pest Control and Food Safety issues and their enforcement in trading environments, as well as a knowledge of procedures relating to monetary collection, arrears management and debt recovery are key.

About Us

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes.

In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.

Our Values are really important to us, read all about them below, along with all our great staff benefits, the job description/person specification for the role and the important legal bits, and our Top Tips too.

Ready to apply? Then please click Apply and explain how you meet the points on the person specification.

Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply.

background of an individual’s offence/s. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. Bolton Council’s policy on the Employment of Ex-Offenders is available here.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation that has signed the commitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits.

Please see the home page of greater.jobs for more information.

For more information about working for Bolton Council, please see greater.jobs; for advice and support with your application, contact recruitment@bolton.gov.uk

Supporting Documents

↗ Staff Benefits

↗ Our Values & Behaviours

↗ Top Tips

↗ Privacy Notice

↗ Documents for Right to Work

↗ Job description and person spec