Air Traffic Control Assistant (ATCA) - Sharjah UAE National

Air Traffic Control Assistant (ATCA) - Sharjah UAE National

Impact a better future

At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.

We have been operating in the Middle East since 1947 and have a profound understanding of the region.

With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.

Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world’s most complex challenges.

Your Opportunity

An Air Traffic Control Assistant (ATCA) role is varied, as the job title cover several different positions, including those in the Control Tower and Aeronautical Information Services (AIS).

The ATCA is responsible for maintaining 24-hour operational timing and providing support to the Duty Air Traffic Control Officer (ATCO), ensuring that all aircraft receive safe, efficient, and effective service.

Additionally, the ATCA must ensure that all data and information related to AIS and Flight Planning are accurate and compliant with international civil aviation standards, in order to support the safety, regularity, and efficiency of air traffic operations.

Key Accountabilities

Carry out procedures connected with the Briefing Room, including

• Managing, correcting, and disseminating flight plans and other flight-associated messages using the Comsoft Solutions Aeronautical Data Access System (CADAS).
• Obtaining information to meet the needs of the pre-flight and in-flight information services.
• Sending Notices to Airmen (NOTAMs) on behalf of the Airport Authority and disseminating them via Email or the Aeronautical Fixed Telecommunication Network (AFTN).
• Coding and decoding incoming and outgoing NOTAMs.
• Monitoring the validity of incoming and outgoing NOTAMs and maintaining a checklist.
• Verifying and validating NOTAMs received from the originator.
• Updating aeronautical information related to all OMSJ NOTAMs to all airport agencies via Email.
• Liaising with the Tower to ensure all Air Traffic Control staff are aware of aircraft movements.
• Updating Aeronautical Publications.
• Answering telephones and intercoms, and processing essential information promptly and accurately.

Carry out procedures connected with the Air Traffic Control Tower, including:

• Assisting the Duty ATCO when requested, especially during emergencies and low visibility operations.
• Preparing flight progress strips and updating/managing flight plans (FPL).
• Liaising with Airport Operations regarding aircraft parking.
• Providing flight data to the ATCO.
• Recording flight movement data into flight information and display systems.
• Liaising with other operational departments and coordinating with other Air Traffic Units regarding start-up clearances.
• Providing information to internal and external emergency services.
• Completing standard templates as per the ATCA Operations Manual, performing administrative duties, and handling internal and external inquiries.
• Keeping necessary legislative and internal documentation up to date or archived.
• Coordinating with the Briefing Room.

Carry out general procedures related to the ATCA role, including:

• Complying with staff instructions and administrative rules regarding conduct in the operational area.
• Answering telephones and intercoms and processing essential information promptly and accurately.
• Communicating with external agencies on various aviation-related matters.
• Reporting equipment unserviceability to the relevant parties and initiating the corrective call-out procedure.
• Updating the Watch Log and other operational and technical logs/reports as necessary.
• Assisting the Assistant In-Charge with document control and other safety management-related tasks.
• Maintaining a good working knowledge of ATS and AIS-related regulations and documentation.
• Undertaking other non-routine tasks as designated by management to ensure the smooth running of ATC and AIS services.

Specific Requirements

• Higher Secondary School education level
• Proven ability to deliver excellent customer service
• Strong IT skills
• High attention to detail
• Ability to work effectively in a team
• Quick thinking, good memory, and sound decision-making skills
• Ability to multitask and prioritize tasks as needed
• Strong communication and organizational skills
• Ability to interpret and analyze data/information
• Ability to remain calm under pressure and manage stress effectively
• Willingness and ability to adapt to changing situations
• Service-oriented mindset with good spatial awareness
• Genuine interest in the aviation industry

Join Us

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual.

We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.