Housing Operations Manager

Housing Operations Manager

Salary Circa £53,000 per annum, plus brilliant benefits

Permanent, Full time (37.5 hpw)

Central Region - mainly Bedfordshire, Hertfordshire and Essex

We can't offer a CoS for this role

Home, A place where you belong!

Looking for a role where you can lead, inspire and truly make a difference? As our Operations Manager in our Customer and Communities Team, you'll lead the way in creating and sustaining exceptional services for our customers across supported, rented and leasehold homes.

With focus on people, processes and culture, you'll play a vital role in helping us deliver high-quality, customer centred services that reflect our values.

This is your chance to work with brilliant teams, drive innovation and make an impact in a role full of challenges, variety and opportunities for growth.

What you'll do

• Manage a team of Supported Managers to deliver outstanding Housing services that align with targets and values.
• Engage with customers to improve our services so they better meet their needs and interests.
• Lead operational efficiency across supported and rented services, identifying ways to improve performance and processes.
• Work collaboratively with internal teams and external stakeholders, including local authorities, housing partners, commissioners and contractors.
• Effectively supporting the wider team to manage a portfolio of properties and services, aligning resources to meet compliance, performance, and customer needs.
• Develop and manage budgets of up to £5m, including service charge and rental income, and ensuring financial targets are achieved through efficiency and planning.
• Supporting your team through coaching and development, fostering a positive culture that motivates and empowers colleagues.

Why join us

You'll go home each day knowing that you have helped change our customers lives for the better, here, at one of the UK's Great Places to Work!

You have

• Strong social housing experience, ideally including older people's accommodation, supported housing or similar services.
• Proven ability to build positive relationships with customers, colleagues and partners, using feedback to shape better services.
• Sound housing management knowledge, including statutory and regulatory requirements, performance standards and KPI delivery.
• Confident leadership skills, with experience coaching, developing and motivating teams through change.
• A practical, data-led approach to improving performance, managing budgets and delivering value for money.
• Excellent communication, negotiation and conflict-management skills, with the confidence to manage complex stakeholder relationships.
• You'll also bring the flexibility to adapt quickly, support a varied portfolio and work confidently across different services while keeping customers, colleagues and performance at the heart of what you do.

Stronger together

We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work !

The practical bits

• Working hours are Monday-Friday 9-5
• Operations Managers are required to be on call for our National On Call Service a minimum of 2 weeks/year
• Whilst this role will be home based, we want you to feel part of the services you lead so we'd like you to be present on site 2 days a week initially to build strong relationships with customers and colleagues. Regular weekly visits on rotation to different services will be required to maintain those relationships
• You need to be able to dri ve and have access to your own vehicle insured for business purposes.
• You'll need an Enhanced DBS check done and we pay for that.

What's in it for you?

• 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39 days leave, the potential to buy 5 days leave (subject to criteria), and time off for volunteering!
• Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Generous pension scheme with life insurance of 3x salary
• Enjoy flexible pay with Stream, allowing instant access to your earned wages whenever you need it, along with tools to budget, save, and manage your financial well-being.

Find out more

Click APPLY NOW to see our Operations Manager Job Description , find out about us, for help to apply and for all our benefits . Roles can close early, so don't wait.

For reasonable adjustments email recruitment@homegroup.org.uk.