Facilities Operations Manager

About us

Bridge Clinic London is a private fertility clinic licensed by the HFEA. We support patients through one of the most important journeys of their lives, and behind every safe, smooth day at the clinic is a facilities and operations function that simply has to work.

The role

This is the role that keeps the clinic running. You will own the day-to-day operation of our premises, manage our vendors, suppliers, and contractors, look after our office and laboratory equipment, and provide hands-on administrative and operational support to the wider clinic team.

Key responsibilities

• Run planned and reactive maintenance across the building, including electrical, mechanical, HVAC, and plumbing systems
• Manage all supplier and contractor relationships, contracts, and service level agreements, and keep our supplier records in order
• Oversee the servicing, repair, and replacement of office and laboratory equipment, maintaining the asset register and coordinating servicing and calibration schedules with the Laboratory Manager
• Support the laboratory's environmental requirements, including air handling, temperature monitoring, and cryostorage infrastructure
• Provide administrative and office support to the clinic team, including procurement of supplies and consumables and general operational coordination
• Lead day-to-day health and safety: risk assessments, fire safety, COSHH, legionella, statutory testing, and clinical waste
• Maintain business continuity plans for critical systems and support our HFEA and CQC compliance on premises and equipment
• Manage the facilities budget and report regularly on compliance, supplier performance, and risk

About you

Essential

• Facilities or operations management experience in a healthcare, clinical, laboratory, or similarly regulated environment
• Strong track record managing vendors, suppliers, and contractors, including contracts and SLAs
• Experience coordinating equipment servicing, maintenance, and asset records
• Hands-on maintenance experience and solid working knowledge of health and safety legislation
• Strong administrative and organisational skills, comfortable switching between practical tasks and office support
• Budget and project management experience and calm judgement under pressure
• IOSH Managing Safely, or willingness to complete during probation

Desirable

• Experience in a fertility clinic, hospital, or other CQC or HFEA regulated setting
• NEBOSH, an engineering or facilities management background, or IWFM membership
• Experience with cryogenic storage, medical gases, controlled lab environments, or legionella management