Digital Product Manager

Quark Expeditions is the leading polar expedition travel company headquartered in Toronto, Canada. We operate cruises to Antarctica and Arctic regions (Greenland, North Canada, Svalbard) on board of 3 modern polar expedition ships – Ultramarine, Ocean Explorer, and World Explorer.

Since 1991, Quark has been establishing a tradition of firsts in polar travel: as the first to transit the Northeast Passage with adventure travellers; the first to take travellers to the far side of Antarctica; and the first to circumnavigate the Antarctic continent with guests. Quark Expeditions is part of Travelopia, the world’s leading experiential travel business, owned by KKR.

We are looking for a Digital Product Manager to join our team. Reporting to the Director of Website and Conversion, you'll help shape the digital experiences that support our guests throughout every stage of their journey, from researching and booking a voyage to preparing for departure and staying connected with the memories they create along the way.

You'll work closely with colleagues across Marketing, Sales, Technology, Creative, Product, and Operations to understand customer needs, identify opportunities, and deliver digital experiences that create meaningful value for guests and travel advisor partners.

Your work will influence product strategy, customer experience, and business outcomes while helping us continue to deliver exceptional polar adventures.This is a hybrid role based in Toronto, with an expectation of working from the office 6 to 8 days per month to support collaboration and team connection.

What we'll offer

• Competitive base salary ($80,000 to $120,000 CAD) and bonus scheme (5% to 10%)
• Comprehensive health benefits
• Retirement savings plan with company contributions
• Generous paid time off allowance and birthday day off
• Flexible hybrid working schedules
• Parental leave and family-supportive policies
• Charity or volunteering time off
• Group-wide travel discounts

What you'll do

• Partner with the Director of Website and Conversion to define and evolve the roadmap for digital experiences that support guests and travel advisor partners.
• Lead discovery activities to better understand customer needs, business priorities, and opportunities for improvement.
• Gather and document requirements that help teams deliver effective and user-friendly solutions.
• Prioritize and maintain the product backlog to ensure work aligns with customer needs and business goals.
• Use customer feedback, research, and analytics to identify opportunities to improve digital experiences and conversion performance.
• Collaborate closely with Product, Technology, UX, and Business Analysis teams throughout the delivery process.
• Support successful product launches by reviewing solutions and ensuring they meet customer and business expectations.
• Plan and facilitate user research activities, including interviews, surveys, and usability testing.
• Translate insights and data into recommendations that guide product decisions.
• Advocate for the voice of the customer and help create experiences that are intuitive, accessible, and valuable.
• Build strong partnerships across teams and foster alignment around priorities and goals.

What you'll bring

• Experience working on digital products, websites, platforms, or customer-facing digital experiences.
• Experience gathering requirements, solving problems, and turning ideas into actionable solutions.
• Confidence conducting user research and using insights to inform decisions.
• Strong communication and relationship-building skills.
• The ability to prioritize work, manage competing demands, and stay organized.
• A customer-focused mindset and a passion for improving digital experiences.
• Comfort using data and analytics to support decision-making.
• Experience collaborating with cross-functional teams.
• Curiosity, adaptability, and a willingness to learn.
• Comfort working with colleagues across different locations and time zones.
• Experience using AI-powered tools to improve efficiency and quality.

It would be great if you also have

• Experience with usability testing or user research platforms.
• Familiarity with Jira, Confluence, or other product management tools.
• Experience in travel, hospitality, ecommerce, or other customer-focused industries.
• Familiarity with Google Analytics 4 (GA4).
• Experience working with Salesforce or similar CRM platforms.
• Exposure to business-to-business or partner-facing digital experiences

We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

Travelopia ensures an inclusive workplace for all. If you need accessibility support during the recruitment process, please inform us here: Talent@Travelopia.com