Operations Manager - Fleet Services

Grade: RCS J

Contract Type: Permanent (Full-Time)

Location: Manchester – M32

At DHL, we don't just move goods, we power global commerce. This role offers the opportunity to shape strategy, influence procurement decisions, and lead digital transformation initiatives, all while working within a high-performing, collaborative culture.

If you're motivated by delivering measurable results, leading talented teams, and driving continuous improvement, this is your chance to make a real impact in a fast-paced, forward-thinking environment.

Step into a pivotal role with DHL Supply Chain as an Operations Manager – Fleet Services, where you'll drive performance, innovation, and efficiency at the heart of a national fleet operation.

Leading the AMCoE Central Maintenance Control (CMC) and Central Rental Desk (CRD), you'll play a critical part in ensuring our fleet is safe, compliant, and operating at peak performance supporting world-class logistics across the UK & Ireland.

?A TYPICAL DAY MAY INVOLVE

• Reviewing fleet-wide performance across a 10,000- asset operation, identifying trends, risks, and opportunities to reduce the cost of maintenance and damage spend
• Leading and supporting multiple specialist teams including Call Handling, Technical, and Central Rental Desk operations
• Managing supplier performance and hosting robust review meetings, challenging service delivery and negotiating improved commercial outcomes
• Collaborating with senior internal stakeholders, including VP-level engagement, to shape fleet strategy and resolve operational challenges
• Leading strategic decisions on fleet investment, including buy vs lease analysis, vehicle extensions, and procurement planning
• Driving continuous improvement and digital transformation across fleet services, enhancing efficiency through automation and smarter processes

?THIS ROLE WOULD SUIT PEOPLE WHO

• Thrives in a senior, fast-paced operational environment and is comfortable leading large-scale, high-value fleet operations
• Has strong fleet and transport leadership experience, with a deep understanding of maintenance, rental, and fleet lifecycle management
• Is highly commercially astute, with the ability to manage large budgets and make strategic financial decisions
• Excels at influencing, negotiating, and building credibility with both suppliers and senior stakeholders
• Is an engaging and capable leader who can manage, develop, and inspire multiple teams
• Has strong analytical and presentation skills, with the ability to turn data into insight and communicate it effectively

?WHY JOIN US?

• Access to the Company Car or Car Allowance scheme
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

?WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

?BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 1st June. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent.

Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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