Lead Service Delivery Manager

Summary

Salary: Competitive plus comprehensive benefits package

Grade: 3A

Reporting Line: Head of Carrier Partnerships

Contract Type: 12 months

Location: Wood Street, London/Hybrid

Closing Date: 29th July

What to expect

As a Lead Service Delivery Manager within our Pick Up Drop Off (PUDO) function you will join us on our journey and undertake a strategic role responsible for the operational management of our Amazon and DHL Carriers.

Ensuring day to day operational requirements and service expectations are met you will work closely with our Carrier Partners supporting the delivery of our PUDO strategy. You will develop and maintain a deep understanding of key drivers for the Postmaster and Customer using insight, research and feedback and conduct regular review meetings to ensure SLA's and contractual compliance are met.

How our people behave is as important to Post Office, as what is delivered. The Lead Service Delivery Manager will role model the Post Office behaviours and demonstrate an Operator first mindset.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 18% on target bonus opportunity
• Annual car allowance
• Generous pension scheme with minimum 9% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What you’ll need to succeed

To be successful in this role you will have experience working in the Carrier industry ideally with experience of service reviews. In addition to this, the ideal candidate will have:

• Account management experience of large scale, service businesses would be of itnerest
• Strong presentation skills and ability to present data concisely to a wide range of stakeholders
• A natural networker who knows where the best knowledge and skills reside in the business
• Strong communication and stakeholder engagement skills are crucial
• An ability to work at pace and high levels of tenacity are required for the role

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.

For more details visit careers@postoffice.co.uk

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.