Service Delivery Manager

Service Delivery ManagerAn exciting opportunity to join a leading Digital Out of Home media business and take ownership of the technology services supporting a large-scale digital screen network.

This is a key operational role, bridging IT service management, infrastructure, suppliers and project delivery to ensure critical systems remain reliable, resilient and ready for future growth.

Key responsibilities include

• Managing the performance of core IT and technology services
• Leading a service desk environment and team
• Improving screen and network uptime
• Managing incidents, problems, changes and SLAsTransitioning selected services from MSPs into internal operations
• Managing suppliers, contracts and service reviews
• Supporting technology deployments across the DOOH estate
• Introducing improved monitoring, reporting and automation
• We’re looking for someone with strong IT service delivery experience, knowledge of ITIL frameworks and a background in infrastructure, networking or operational technology environments.
• Experience within Digital Out of Home, broadcast, media infrastructure or distributed device networks would be a real advantage.
• Location: London
• Sector: Digital Out of Home
• Role: Service Delivery Manager