Contract Delivery Manager

At Sureserve Energy Services UK, excellence is not just an expectation; it's our standard. We are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather.

We are looking for an experienced Retrofit Field Manager in East London to lead the successful delivery of retrofit and energy efficiency installations. You'll oversee operational teams, supply chain partners and client relationships, ensuring projects are delivered safely, compliantly, on time and right first time.

We are ideally looking for someone with previous experience of delivering funded energy efficiency or retrofit schemes.

Key Accountabilities

• Take full ownership of our installation lifecycle from onboarding talent to the final compliance sign-off.
• Manage, mentor, and coordinate our employed internal installers day-to-day. You’ll oversee performance reviews to drive excellent service, productivity, and scheduled project timelines.
• Oversee the recruitment, onboarding, training, and equipping of our labour force. You will also manage external supply chain partners through monthly KPI and performance reviews.
• Conduct pre-, mid-, and post-installation site inspections and audits. You will ensure all work meets strict regulatory specifications, safety standards, and documentation timelines.
• Act as the go-to technical and logistical problem solver, swiftly resolving on-site issues, managing material budgets/cost savings, and collaborating with procurement to streamline deliveries.
• Partner closely with our Woking office to align site activities with broader business goals. You will attend client meetings, offer technical guidance, and take proactive ownership of customer complaints to ensure a swift, satisfactory resolutions.
• Ensure all teams (internal and external) update crucial IT systems accurately and on time.

Essential Criteria

• Demonstrable success in a similar role.
• People management experience across varied roles, with a track record of driving performance in multi-disciplinary teams across a large geography.
• Project management experience with a deep understanding of technical delivery (including survey, design, compliance, and installation).
• Exceptional communication skills to engage stakeholders at all levels, alongside strong negotiation tactics.
• Working knowledge of Health & Safety requirements, with the ability to confidently interpret and explain risk assessments and method statements.
• Proficient in MS Office packages with the ability to analyze data reports and use insights to optimize team performance.
• A full UK driving license is required for site visits and client meetings.
• A genuine passion for scaling operations responsibly while maintaining a culture of growth, quality, and sustainability.
• Previous experience delivering funded energy efficiency or retrofit schemes is highly desirable.

What we offer

• £45,000 to £50,000 + Company van and fuel card (business use)
• 29 days annual leave (includes statutory bank holidays and Christmas/New Year closure).
• Employer-contributed pension scheme
• Enhanced Maternity/Paternity leave, Flexible Benefits (Bike to Work, Health Shield care plan), and Employee Assistance Program.

Diversity and Inclusion at Sureserve Energy Services UK

Sureserve is proud to be an equal opportunity employer, deeply committed to creating a diverse and inclusive environment. We encourage applications from all backgrounds and do not discriminate on the basis of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, age, disability, or veteran status.

If you require adjustments during the recruitment process to enable you to perform at your best, please contact SESUKHR@sureserve.co.uk.

Application and Next Steps

All successful candidates will be subject to our employment eligibility, right to work, and criminal reference checks before starting work with us.