National Operations Lead

The Company

Our client is a well-established, national professional services organisation with approximately 85 employees across four Australian offices. Following the appointment of a new CEO, the business is embarking on an exciting transformation, moving from a founder-led model to a more structured, nationally aligned operating environment.

This newly created position will play a pivotal role in supporting the National Head of Operations to implement operational improvements, establish consistent ways of working and help build the foundations for the next stage of the organisation's growth. If you're someone who enjoys bringing structure to complexity and seeing projects through from concept to delivery, this is an opportunity to make a genuine impact.

The Role

Reporting to the National Head of Operations, you'll be the engine room behind a wide range of national initiatives, working across operations, people, technology, marketing and administration to keep projects moving and ensure priorities are delivered. This is a highly visible, hands-on role suited to someone who enjoys variety, thrives on autonomy and is motivated by improving how businesses operate.

It's an ideal opportunity for someone aspiring to move into a Chief of Staff or senior operational leadership pathway.

Your responsibilities will include

• Coordinating national operational projects from planning through to implementation
• Working across HR, IT, marketing, compliance and administration to deliver business improvement initiatives
• Liaising with external vendors and internal stakeholders to support technology implementations and operational change
• Developing processes, documentation, templates and workflows that create greater consistency across the business
• Tracking actions, risks and project milestones while providing clear reporting to senior leadership
• Supporting governance, operational reporting, meetings and national business initiatives
• Identifying opportunities to streamline processes and improve the employee and customer experience

About You

You love making things happen. You're organised, proactive and comfortable juggling multiple priorities while keeping stakeholders informed and projects on track. You'll bring:

• Experience in operations, business improvement, project coordination or transformation roles
• Strong project management and organisational skills with exceptional attention to detail
• The ability to build relationships and influence outcomes across multiple functions without direct authority
• Confidence coordinating internal teams and external suppliers to deliver outcomes
• A hands-on approach with a genuine willingness to roll up your sleeves
• Excellent written and verbal communication skills
• Experience within financial services, insurance or another regulated environment will be highly regarded but isn't essential This role could suit someone currently working as an Operations Coordinator, Business Operations Manager, Project Coordinator, Team Assistant supporting multiple functions, HR professional looking to broaden into operations, or someone seeking a pathway towards a future Chief of Staff role.
• What's on Offer
• Up to $140K + Super
• Newly created 12-month fixed-term opportunity with potential to become permanent
• Hybrid working with flexibility (typically 2-3 days in the Parramatta office)
• Join a business undergoing significant transformation where your work will have visible impact
• Work closely with an experienced National Head of Operations and senior executive team
• Broad exposure across operations, HR, technology, marketing and governance
• Opportunity to build foundational processes and gain invaluable transformation experience within a growing national organisation
• If you're looking for a role where you can influence change, work across diverse business functions and help shape the future of a national organisation, we'd love to hear from you.
• Reference Number 06800-0013477386This is a hybrid position.

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