Accounts Receivable Support Manager

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros.

World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery.

Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

Job Summary

As the Accounts Receivable Support Manager, you will oversee the entire accounts receivable function, ensuring seamless operations from credit monitoring to month-end closings. You will proactively manage customer credit limits, drive timely invoicing, and lead collections efforts to maintain optimal cash flow.

This role requires close collaboration with finance, sales, and customer service teams to resolve disputes, reconcile accounts, and implement process improvements. Your leadership will enhance team efficiency, support accurate financial reporting, and contribute to the organization’s financial health by fostering a culture of accountability and operational excellence.

Responsibilities

Revenue Reconciliation & Monitoring

• Oversee revenue interfaces and reconcile discrepancies with the General Ledger to ensure accuracy.
• Facilitate monthly closing processes for revenue and accounts receivable, ensuring compliance and timeliness.
• Ensure prompt deposit of cash collections into designated bank accounts.
• Supervise daily bank collections and settlements using Omni systems.

Customer Credit & Debt Management

• Monitor and enforce approved credit limits for customers to mitigate financial risks.
• Develop and execute debt recovery plans for overdue accounts.
• Follow up with customers to expedite payments and document all interactions professionally.
• Resolve disputes and manage overdue client balances efficiently.

Data Accuracy & Invoice Management

• Maintain and update the customer database to ensure data integrity and completeness.
• Approve and expedite invoice delivery to meet deadlines.
• Authorize corporate client tickets based on available credit limits.

Approvals & Reconciliations

• Review and approve vouchers, credit notes, and financial adjustments as required.
• Reconcile and audit intercompany charges for accuracy.
• Oversee petty cash issuance with proper documentation and approvals.

Reporting & Team Support

• Prepare and distribute weekly and monthly financial reports for sales and management teams.
• Lead and mentor the accounts receivable team, including task delegation and performance management.
• Supervise month-end closing activities and ensure team goals are met on schedule.
• Foster a collaborative work environment to boost team morale and cohesion.
• Assist in calculating government grants on a monthly basis for group-level reporting.
• Support the year-end audit process under the supervision of the line manager for all group entities.

Process Improvement

• Identify opportunities to streamline and automate accounts receivable processes.
• Implement best practices to enhance efficiency and accuracy in AR management.
• Collaborate with IT teams to optimize AR systems and reporting tools.

Qualifications

Essential

• Bachelor’s degree in finance, accounting, or a related field (Master’s degree preferred).
• 5+ years of experience in accounts receivable or finance management.
• Excellent English communication skills, both written and verbal.
• Ability to prepare and maintain accurate financial records.
• Proficiency in working within a multinational environment.
• Strong proficiency in Microsoft Office applications.
• Ability to work effectively as part of a team.
• Comprehensive knowledge of cash handling procedures and best practices.
• Demonstrated leadership skills.
• Personal qualities of integrity, credibility, and dedication.

Desirable

• Professional qualification in finance or equivalent (ACCA/CA/CMA).
• More than 3 years of experience in finance or banking.
• Experience in the theme park, water park, or hotel industry.
• Ability to work under pressure.
• Knowledge of Oracle, OMNI, InfoGenis, Eatec, Travel Box, and/or Maximo systems.

Shape The Future With Us

At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.

From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.

We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.