Global Service Delivery Manager - Client Services | London, UK

Global Service Delivery Manager - Client Services

Job Description

Job Title Global Service Delivery Manager - Client Services

Location London

Corporate Title Director

You will join Deutsche Bank's Global Service Delivery Management function, where you will shape and support client services delivery across a global environment. In this Director-level role, you will coordinate client-focused service delivery, working closely with teams to ensure services are responsive, dependable and aligned to client expectations.

You will contribute to building strong client relationships, helping teams collaborate effectively and deliver consistent, high-quality outcomes. The role is responsible for all soft services delivered including cafeteria operations, reception areas, mail reprographics, document services, archiving and client dining in addition to overseeing our overall end user exeprience.

This is an opportunity to connect with stakeholders across regions, support service improvements, and be part of an inclusive, client-centric community.

What we'll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days' holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days' volunteering leave per year

Your key responsibilities

• Coordinate global client service delivery, ensuring consistent, responsive and dependable outcomes across regions
• Collaborate with internal teams to understand client needs and support service improvements together
• Support client relationships by providing clear communication, building trust and sharing updates across stakeholders
• Oversee service performance, helping teams understand priorities and maintain high standards
• Contribute to service governance activities, ensuring alignment with organisational goals and client expectations
• Encourage a collaborative, inclusive approach to service delivery, supporting continuous improvement

Your skills and experience

• Proven experience in client services, service delivery or a related financial services environment with solid experience leading teams in this space.
• Experience managing global service delivery teams across a large portfolio of buildings and an understanding of the cultural nuances of client services delivery in all regions.
• Strong interpersonal skills, enabling you to connect, collaborate and build trusted relationships across teams
• Ability to communicate clearly and support understanding across diverse stakeholder groups
• Experience working within global environments, supporting teams across regions
• Structured and methodical approach to managing service delivery activities as well as a commitment to quality, accountability and supporting inclusive team culture

How we'll support you

• Training and development to help you excel in your career
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• We value diversity and as an equal opportunities' employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)

About us

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank in the UK is proud to be named in The Times Top 50 Employers for Gender Equality and has been awarded a Gold Award from Stonewall and named in their Top 100 Employers.

If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge on adjustmentsconcierge@db.com to discuss.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.