CRM Coordinator - UAE National (Part-Time)

Client Data Management/ Prospecting Strategy & Recruitment

• Maintain accurate and up to date client profiles.
• Ensure accurate and high-quality client data capture in View
• Support the team in actively recruiting new prospects through walk-ins, referrals, and client networks
• Ensure each sales associate actively contributes to prospect acquisition targets
• Monitor and drive consistent prospect database growth

Appointment (Rendezvous) Management

• Coordinate and manage client appointments for product discovery, high value sales and events
• Ensure each sales associate contributes to weekly appointment targets
• Maintain an organized appointment calendar to optimize boutique traffic

Conversion & Client Journey

• Support the team in achieving a targeted conversion rate from appointments to sale
• Assist in preparing clients before visits (preferences, selection, communication)
• Ensure structured post-appointment follow up to maximize sales and retention

CRM Operations & Campaign Support

• Maintain accurate client profiles, ensuring data completeness and quality
• Support execution of CRM activities such as client outreaches, events and launches
• Track participation and engagement

Performance Tracking & Reporting

• Monitor and report on: Prospect Recruitment; Number of appointments; Show up rate; Conversion rate as specified by CRM department
• Provide insights to improve boutique performance

Team Support & CRM Discipline

• Encourage consistent CRM usage and clienteling practices
• Support onboarding and guidance on CRM best practices
• Act as a point of reference for CRM related activities