Creative Delivery Manager US West

JOIN OUR TEAM!

Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Circle K is. We have grown into a successful global company with over 17,000 stores in 29 countries, serving almost 9 million customers every day. In total, approximately 149,000 people work in our stores and offices.

We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there. Are you ready to grow your career? Let's grow together!

Creative Delivery Manager US West

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Department: Creative Services

Location: On site, 305 Milner Avenue, Suite 400, Toronto

Type of employment: Permanent, Full Time (40 hours)

Reason for posting: Existing Vacancy

Salary: Starting at $78K

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THE ROLE

The Creative Delivery Manager, US West will lead the planning, prioritization, and delivery of creative work across our US market, particularly for our US West region.

Working in lock-step with your US East counterpart, this role will oversee how creative projects are briefed, managed, and delivered—ensuring speed, quality, and consistency in a fast-paced retail environment.

With a strong foundation in project management and creative delivery, the Creative Delivery Manager brings empathy for stakeholder needs, an understanding of creative process, and a detailed eye for accuracy and quality.

Reporting to the Creative Delivery Director, this leader will manage a team of two Creative Delivery Specialists. With these specialists you will each serve as the primary Business Unit (BU) point of contacts. The role requires balancing structure and flexibility—providing leadership, guidance, and insight while keeping delivery smooth and stakeholder relationships strong.

WHAT YOU’LL DO

Want to start your career with us? Here's an overview of the main responsibilities of this position:

Regional Leadership & Delivery Oversight

• Oversee the creative delivery process for the US market, ensuring projects move efficiently from intake to completion.
• Provide leadership, guidance, and prioritization for your Creative Delivery Specialists.
• Maintain visibility over all in-flight work for US West to ensure capacity and timing are aligned with business needs.
• Act as the regional escalation point for issue resolution, ensuring clear communication and proactive problem-solving.
• Partner with the Creative Delivery Director to align US West delivery plans with global creative priorities.

Team Management

• Lead and mentor two Creative Delivery Specialists, ensuring they have the clarity, tools, and confidence to manage their stakeholder relationships effectively.
• Provide coaching on communication, prioritization, and creative delivery best practices.
• Foster a collaborative team culture where sharing learnings and supporting peers is the norm.

Stakeholder Partnership & Communication

• Build and maintain trusted relationships with Central and BU Marketing and Category partners, ensuring alignment on timelines, priorities, and deliverables.
• Serve as the key liaison between the US West POP Manager, designated BUs and the global creative organization.
• Balance business urgency with creative quality—translating marketing needs into structured, achievable delivery plans.
• Represent the creative delivery function in BU planning sessions, providing insights on timing, process, and resourcing.

Workflow Management & Tools

• Oversee the regional use of Adobe Workfront, ensuring briefs, workflows, and reporting are used consistently and effectively.
• Participate in all ‘Triage’ team activities taking responsibility for assigning or handing off production briefs pertaining to the US market.
• Support Creative Delivery Specialists in optimizing intake quality and project setup.
• Partner with the Creative Operations Director and Creative Delivery Director to refine tools, templates, and processes based on US needs.
• Partner with the Senior Designer US West and the Creative Hub managers to deliver quality creative in a timely manner for the US West region.

Creative Quality & Collaboration

• Act as a critical connector between marketing intent and creative execution—helping teams interpret briefs with clarity and creative empathy.
• Enable open discussions, ensuring creative output remains on-brand and fit for purpose.
• Collaborate closely with Creative Leads to align on quality standards and feedback loops.

Continuous Improvement & Reporting

• Use project data and feedback to identify opportunities to improve workflow efficiency and client satisfaction.
• Provide insights and recommendations to leadership based on recurring trends or regional challenges.
• Encourage innovation within the team—testing and refining approaches to deliver better, faster, and smarter.

WHAT YOU’LL NEED

We want you to join our team! Here's what we're looking for:

Experience

• 8+ years of combined experience in marketing, creative project management, or production roles, ideally within retail or consumer environments.

Knowledge and skills

• Proven success managing creative delivery or marketing operations across multiple markets.
• Experience with Adobe Workfront or similar project management systems.
• Good communication and relationship management skills.
• A strong understanding of both business and creative processes—able to balance commercial needs with creative integrity.
• A keen design eye and visual awareness that supports creative discussions and alignment.
• Collaborative, calm under pressure, and passionate about enabling great creative work through smart processes.

WHY YOU SHOULD WORK HERE

At Circle K, we believe that our team members are the heart and soul of our business. When you join us, you're not just getting a job – you're becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference. Here's why you'll love working with us:

Benefits package

• Group Insurance Program: Stay healthy and happy! Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care, long-term disability, life insurance, health spending account)
• Pension Plan: Plan for your future and retire with peace of mind with our pension plan, helping you build a secure financial future.
• Share Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Couche-Tard/Circle K.
• Paid Time Off: Recharge and rejuvenate with paid time off, including vacation days, sick days, and personal days to help you maintain a healthy work-life balance.

Additional Perks

• Training and Development: Grow your skills and advance your career with access to ongoing training and development opportunities, including workshops, seminars, and online courses.
• Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication.
• Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential.
• Scholarship Program: Invest in your education and future success with our scholarship program, available not only to our employees but also to their children. We're committed to supporting your lifelong learning journey and empowering you to achieve your academic and career goals.

INTERESTED? You are only a few clicks away from joining an exceptional company! Visit our careers page at https://workwithus.circlek.com/ca/en to submit your application. We can't wait to hear from you!

At Circle K, we're committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity. We welcome individuals from all backgrounds and walks of life to join our team and contribute their unique perspectives and talents.

We thank all candidates for their interest in this position. Please note that only selected candidates will be contacted for further steps in the hiring process.

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Circle K values diversity in the workplace and encourages applications from the following designated groups: women, aboriginal peoples, persons with disabilities and members of visible minorities.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request in all aspects of the selection process.