Experience: 8–10 Years
Industry: Banking / Financial Services
Experience Location: GCC Region (Preferred)
Job Summary
We are seeking an experienced Calypso Technical Support Specialist with 8–10 years of experience in the banking and financial services industry. The ideal candidate should possess strong technical expertise in the Calypso platform, coupled with in-depth business knowledge of Treasury and Capital Markets operations.
The role requires hands-on experience in production support, incident management, change requests, and project delivery for mission-critical banking applications.
Candidates with prior experience supporting banks in the GCC region are highly preferred.
Key Responsibilities
- Provide Level 1 and Level 2 production support for the Calypso application, ensuring high availability and adherence to SLA commitments.
- Investigate, troubleshoot, and resolve production incidents, perform root cause analysis, and implement permanent solutions.
- Manage regular support incidents, service requests, problem tickets, and user queries.
- Analyze business requirements and implement application change requests in coordination with business and technology teams.
- Participate in application enhancement projects, upgrades, releases, and production deployments.
- Support end-to-end trade lifecycle processes within the Calypso platform.
- Work closely with Treasury Operations, Front Office, Middle Office, Back Office, Risk, Finance, Infrastructure, and vendor teams.
- Monitor application health, batch jobs, interfaces, and system performance, ensuring smooth daily operations.
- Troubleshoot issues related to interfaces, APIs, messaging, scheduled jobs, and database performance.
- Prepare technical documentation, support procedures, knowledge articles, and operational runbooks.
- Ensure compliance with IT governance, security standards, audit requirements, and change management processes.
- Participate in on-call support and production maintenance activities when required.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
- 8–10 years of experience in Banking IT, with significant hands-on experience supporting the Calypso platform.
- Strong experience in production support, incident management, change management, and project implementation.
- Experience supporting mission-critical banking applications in production environments.
- Excellent analytical, troubleshooting, communication, and stakeholder management skills.
Functional Knowledge
The ideal candidate should possess strong functional knowledge of Treasury and Capital Markets, including:
- Treasury Front, Middle, and Back Office operations.
- Trade lifecycle management from trade capture through settlement.
- Foreign Exchange (FX).
- Money Market instruments.
- Fixed Income products.
- Bonds and Securities.
- Interest Rate and Cross Currency Derivatives.
- Repo and Securities Financing.
- Cash Management and Liquidity Management.
- Risk Management concepts.
- Market data and static data management.
- Trade confirmations, settlements, accounting, and reconciliations.
Technical Skills
- Strong expertise in the Calypso product architecture and technical components.
- In-depth knowledge of Calypso modules, including trade processing, workflows, scheduled tasks, static data, market data, and reporting.
- Good understanding of Calypso customization, interfaces, and integration architecture.
- Strong SQL skills with Oracle and/or Microsoft SQL Server.
- Experience working in Unix/Linux environments with shell scripting.
- Working knowledge of Java for troubleshooting and support activities.
- Experience supporting APIs, middleware, messaging systems, and file-based integrations.
- Familiarity with application monitoring, scheduling, and performance tuning.
- Experience using ITSM tools such as ServiceNow, Jira, or similar.
Preferred Experience
- Experience working with banks or financial institutions in the GCC region.
- Hands-on experience with Calypso implementation, migration, upgrade, or transformation projects.
- Good understanding of banking regulations and operational practices within the GCC.
- Exposure to DevOps, CI/CD, and cloud technologies is an added advantage.
- Calypso certification or relevant banking technology certifications are desirable.
