Counter Sales Representative - Dammam

We are looking for a Counter Sales Representative to be part of our team. The successful candidate will be responsible for assisting walk-in customers, identifying the correct spare parts, preparing quotations, processing sales orders, and providing exceptional customer service.

This role requires strong product knowledge, sales skills, and the ability to build long-term customer relationships while achieving sales targets.

Key Responsibilities

• Welcome and assist walk-in customers professionally.
• Understand customer requirements and identify the correct spare parts and suitable alternatives.
• Prepare accurate quotations and follow up to convert opportunities into sales.
• Process sales orders, invoices, and customer transactions through the ERP system.
• Coordinate with the warehouse to ensure timely order fulfillment.
• Handle customer inquiries, returns, and after-sales support.
• Maintain accurate sales records and prepare required reports.
• Monitor fast-moving and unavailable parts and report stock requirements.
• Ensure compliance with company policies, pricing, and operational procedures.
• Maintain a clean and organized counter area.

Candidate Requirements

• Diploma or Bachelor's degree in Mechanical Engineering, Business Administration, or a related field.
• Minimum 3 years of experience in heavy equipment spare parts sales (Caterpillar, Komatsu, or similar).
• Good knowledge of heavy equipment spare parts and part numbers.
• Understanding of heavy equipment systems (Engine, Hydraulic, Powertrain).
• Experience using ERP systems.
• Good English communication skills.
• Valid driving license is preferred.

Skills

• Customer Service
• Counter Sales
• Spare Parts Identification
• Heavy Equipment Parts
• Sales & Negotiation
• Quotation Preparation
• ERP Systems
• Microsoft Office
• Communication Skills
• Time Management
• Problem Solving
• Attention to Detail
• Teamwork
• Sales Target Achievement
• Inventory Awareness