Front Desk Agent

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION

• Just .5 miles from Chicago Midway Airport, this Fairfield Inn offers free 24-hour airport shuttle service. Amenities include an indoor pool and fitness center, hot breakfast and free Wi-Fi. A Starbucks Coffee is on site. TGI Friday’s, which serves American cuisine for lunch and dinner, is also located at the Fairfield Inn & Suites Chicago Midway. Guests can enjoy free coffee by the Fairfield Inn Chicago Midway’s lobby fireplace. Downtown Chicago, including the Magnificent Mile and Navy Pier, are a 10 miles drive away. Guests can reach the Frank Lloyd Wright Home and Studio with approximately 20 minutes’ drive.