Patient Services Representative - Medical Front Office

ABOUT AUSTIN KIDNEY ASSOCIATES

Austin Kidney Associates (AKA) is dedicated to providing compassionate and comprehensive care for people with kidney disease. With 25 board certified physicians and 7 clinic locations, we are the largest physician practice specializing in Kidney Disease Management in the Greater Austin metropolitan service area.

We offer a wide array of services, including patient education, prevention, diagnosis, treatment, and clinical research, with a focus on improving health and quality of life. In addition, we support patients with end-stage kidney failure with options including in-center hemodialysis, home peritoneal dialysis, home hemodialysis, kidney transplantation and hemodialysis access procedures.

We are currently seeking a Patient Services Representative to join our team.

The Patient Services Representative will

• Greet and assist patients, physicians, staff members, and visitors in a courteous and professional manner
• Schedule a high volume of patient appointments accurately and efficiently
• Verify and ensure completeness of patient registration documents
• Verify insurance eligibility information for upcoming appointments
• Verify and enter patient demographic information into the EHR
• Obtain referrals and authorizations as needed and document them in patient charts
• Collect and post patient payments
• Answer multi-line phone system, and triage calls
• Maintain waiting area by straightening chairs, replacing magazines, etc.
• End of day office closing
• Sort incoming mail and faxes
• Comply with all HIPAA regulations
• Must be willing to support multiple clinics (float) as necessary
• Other duties as assigned

Required for this position

• High School Diploma or GED equivalent
• Have excellent computer skills and a working knowledge of Microsoft Office®
• Have working knowledge of standard clinical concepts, practices, and procedures
• Have effective and professional written and verbal communication skills
• Must be dependable, organized, detail oriented, able to multitask effectively, and prioritize work
• Maintain a professional demeanor and appearance
• Ability to work independently and as part of a team

Preferred for this position

• Epic Experience
• 1+ year experience as a Clinical Patient Services Representative, Medical Front Office, Medical Office Coordinator, or Medical Receptionist
• 1+ year experience in the use of electronic medical record
• Proficiency in Spanish

We offer a comprehensive benefits package and truly value our employees. We are dedicated to maintaining an enriching and positive environment for our patients and staff. AKA strives to provide a collaborative, creative space where each employee is encouraged to contribute to the processes, decisions, planning and culture.

For more information, please visit our website at www.austinkidney.com

No telephone calls please.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience

• Medical Customer Service: 1 year (Required)
• Epic: 1 year (Required)

Work Location: In person