Clinic Coordinator (HR Title: Coordinator 2)

Clinic Coordinator (HR Title: Coordinator 2) - (SIM00000222)

Description

Salary Range

$25.65 an hour

About SMU

SMU’s more than 12,000 diverse, high-achieving students come from all 50 states and over 80 countries to take advantage of the University’s small classes, meaningful research opportunities, leadership development, community service, international study and innovative programs.

SMU serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools: Dedman College of Humanities and Sciences, Cox School of Business, Lyle School of Engineering, Meadows School of the Arts, Simmons School of Education and Human Development, Dedman School of Law, Perkins School of Theology and Moody School of Graduate and Advanced Studies.

SMU is data driven, and its powerful supercomputing ecosystem – paired with entrepreneurial drive – creates an unrivaled environment for the University to deliver research excellence.

Now in its second century of achievement, SMU is recognized for the ways it supports students, faculty and alumni as they become ethical, enterprising leaders in their professions and communities. SMU’s relationship with Dallas – the dynamic center of one of the nation’s fastest-growing regions – offers unique learning, research, social and career opportunities that provide a launch pad for global impact.

SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry.

About the Position

This role is an on-campus, in-person position.

The Clinic Coordinator is a key administrative position within the SMU Center for Counseling, a community-based training clinic that provides affordable counseling services through graduate students in the Master’s in Counseling program.

The role is essential to the efficient operation of the clinic, serving as the primary administrative support for daily clinic functions, client services, and the coordination of clinic operations involving practicum students, clinical supervisors, and faculty.

The Clinic Coordinator helps ensure a high-quality client experience while supporting the educational and clinical training mission of the Center.

Essential Functions

• Coordinate and manage the clinical training lifecycle for counselors-in-training, including onboarding, orientation, clinical sequencing from pre-practicum through internship, and offboarding at the conclusion of each semester, supporting 100% counselor turnover each academic term (Spring, Summer, Fall). Create, update, manage, disseminate, train appropriate users of standard operating procedures.
• Manage and/or supervise clinic scheduling system, clinic emails, client communication and correspondence, update client database, create student clinical sequence files, comply with ethically-appropriate processes on file handling and confidentiality, and execute administrative tasks assigned by Clinic Director.
• As directed by Clinic Director, oversee and support administrative duties and assigned daily tasks for clinic interns and graduate assistants on administrative duties. Support clients and students in navigating and troubleshooting clinic administrative platforms. Train interns and graduate assistants on clinic administrative platforms.
• Execute all clinic bookkeeping and accounting tasks for accounts receivable and conduct periodic accounting audits.
• Maintain oversight of clinic facility, update clinic resources and library for clinical team, and update and fulfill office supply inventory.
• Manage responsibilities related to clinic electronic/technological processes.
• The hours of the role will be determined by the Clinic Director upon hire based on clinic needs. Evening availability for one evening per week is required; availability for two evenings is preferred. On occasion, the Clinic Coordinator may work to support department-sponsored events and university needs, which may occur during evenings or weekends.

Qualifications

Education and Experience

Associate's degree is required, preferably in social sciences, humanities, business, and/or human resources. A Bachelor’s degree is preferred.

A minimum of two (2) years of customer service experience is required, preferably in office management and/or program operations. Experience working in medical or psychological office/clinic environments desired.

Knowledge, Skills and Abilities

Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. The ability to de-escalate conflict is essential. Strong conflict resolutions skills and an ability to deescalate tense situations are essential.

Candidate must demonstrate the ability to work independently, take initiative and manage frequent interruptions in a fast-paced clinic. Must also be flexible and adapt quickly to changing priorities and needs. A strong customer service orientation is essential.

Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills with an ability to handle multiple simultaneous projects. The ability to effectively delegate tasks to the front desk team as instructed by the Clinic Director.

Candidate must have a strong working knowledge of Microsoft Office (particularly Outlook, Word, Excel, PowerPoint). Experience with and/or a strong knowledge of website development and maintenance preferred. Knowledge of PeopleSoft, preferred. A strong technical aptitude with the ability to learn new software quickly is essential.

Experience with purchasing (p-card) oversight budgeting and accounts payable functions desired.

Physical and Environmental Demands

• Sit for long periods of time
• Carry/lift 25 lbs.

Deadline to Apply

August 7, 2026

Priority consideration may be given to submissions received by August 4, 2026

EEO Statement

SMU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression.

Benefits

SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.

SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.

The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.

Primary Location: USA-TX-Dallas

Job: Office and Administrative Support

Organization: Simmons School of Education

Schedule: Regular

Shift: Staff

Employee Status: Individual Contributor

Job Type: Full-time

Job Level: Variable

Travel: No

Job Posting: Jul 21, 2026, 1:05:20 PM