SAHARA GROUPReceptionist / PRO Assistant
Job Description
Location: Ajman, UAE | Employment Type: Full-Time | Salary: AED 1,500 – 2,000 per month
About the Role
We are looking for a reliable, presentable, and administratively capable Receptionist / PRO Assistant for our Ajman office. Beyond front desk and office management, this role carries hands-on responsibility for government liaison work: company formation, visa processing, tenancy contract ratification, and ongoing PRO documentation across Dubai, Sharjah, and Ajman.
The ideal candidate is organised, deadline-driven, and comfortable working across multiple UAE government portals.
Key Responsibilities
- Reception and Guest Handling
- Welcome and receive visitors, clients, and guests professionally
- Manage the front desk, answer and direct incoming calls
- Maintain the visitor log and coordinate with internal teams for guest hosting
- Receive and dispatch courier deliveries, mail, and packages
- Office Organisation
- Keep reception, meeting rooms, pantry, and common areas organised and presentable
- Monitor and replenish office supplies, pantry stock, and stationery
- Support filing, printing, document management, and general administrative tasks
- Report maintenance and facility issues to the appropriate team promptly
- Typist Assistance
- Assist with company formation and licensing across Dubai (DED/Free Zones), Sharjah, and Ajman
- Coordinate documentation for new trade licence applications, renewals, and amendments
- Liaise with relevant authorities and follow up on approvals and issuance timelines
- Maintain organised records of all company documents, licences, and renewal schedules
- Handle end-to-end visa processing: new applications, renewals, cancellations, and stamping
- Manage status changes (visit to residence, inside/outside country), entry permits, and change of status procedures
- Coordinate in-country and out-of-country visa runs and status adjustments
- Process Emirates ID applications, medical fitness appointments, and biometric scheduling
- Prepare and submit emigration and labour documentation including MOL/MOHRE applications
- Track visa expiry dates and proactively initiate renewal or cancellation workflows
- Maintain accurate and up-to-date records for all employees and dependents across the group
- Tenancy Contract Ratification
- Process tenancy contract registrations and renewals on the Ajman Municipality online platform
- Handle Sharjah Municipality tenancy contract submissions and ratification
- Ensure all required documents are in order before submission; track status until completion
- Maintain copies of all registered and ratified contracts
- Client Communication and Follow-ups
- Serve as the primary point of contact for clients on all PRO and documentation matters
- Provide regular status updates on pending applications, approvals, and submissions
- Follow up proactively with government departments, clients, and internal stakeholders
- Flag upcoming expiries, missing documents, or delays in a timely manner
- Maintain a clear log of all ongoing cases, deadlines, and correspondence
What We Offer
- Starting salary of AED 1,500 to AED 2,000 per month
- Salary is subject to revision at the 6-month mark based on performance review
- Stable, full-time employment with a reputed group
- Exposure to multi-emirate operations and government liaison work
- Professional and structured work environment Prior experience in a receptionist, PRO, or government liaison role in the UAEWorking knowledge of company formation procedures in Dubai, Sharjah, and Ajman
- Hands-on experience with UAE visa processing: types, change of status, stamping, and cancellations
- Familiarity with Ajman and Sharjah Municipality tenancy ratification platforms
- Proficiency in MS Office (Word, Excel, Outlook) and standard office equipment
- Strong English communication skills;
- Arabic is a significant advantage
- Organised, detail-oriented, and able to manage multiple deadlines simultaneously
- Well-groomed, professional, and client-facing demeanor
- Must be based in or able to commute to Ajman
