Associate Customer Success Manager

The Customer Success Manager on the Scale & Growth Team is the main POC of the client throughout the client experience cycle. CSM’s are here to provide advice on how to best structure internal processes to drive growth while using Deel's product adoption and help the client with their remote global workforce.

Clients that sit within the Scale & Growth team are Tier 3 clients, managing up to 200 accounts (at least to start; this may increase over time if we need to based on bandwidth)

What you will enjoy working on

Project management

Works well with internal teams in order to deliver the best customer experience, this entails working with Support, Product, Sales & Engineering

Have a good knowledge of where Deel is hiring and Deel services (payroll, HR, Product, etc)

Set up outreach campaigns for customer base

Preventing and eliminating churn

Growing relationships with a larger book of clients and promoting their growth at Deel

You will be successful if

Ideally 1-2+ years of experience within Customer Success

Has experience within a Regional/Global book of business

Experience in outreach campaigns & automation

Used to deal with escalations, or frustrating customers

Take good ownership & accountability

You speak, read and write in English fluently

You are based within EMEA timezone

Bonus Points

You have experience working with clients and team members from multiple countries and across multiple time zones

You have experience working in a remote team

You have experience working at a high growth start-up or scale up

You have Fintech or HR tech experience