Salesforce Business Analyst (ScrumMaster + SF Admin CRT101 certified)

The Group

Accenture Salesforce Business Group

The Accenture Salesforce Business Group (SFBG) is THE trusted leader in designing, implementing, and driving transformational experiences with Salesforce solutions. Powered by our world-class global delivery, our obsession with industry-led innovation is balanced with data-driven results, solving our clients’ most complex problems.

The strength of the SFBG lies in the deep expertise of our people across our businesses – Strategy and Consulting, Technology and Operations services and Accenture Song. Our strong, vibrant Salesforce community attracts and retains the best talent, who help clients build future-ready businesses and unlock significant value.

Salesforce solutions and offerings

1. B2B Sales Solutions

2. Salesforce Industry Solutions

3. Accenture + MuleSoft

4. Clarifying the clutter

5. Reimagine services

6. Salesforce sustainability

7. Accenture + Tableau

Responsibilities

• The Business Analyst shall apply knowledge of Salesforce capabilities and limitations to guide implementations of the System
• Engage stakeholders and end-users to grasp needs, issues, and desired outcomes. Document insights in concise reports, preparing business use cases, scope, and functional requirements.
• Collaborate with developers and architects to define technical and functional specifications for new systems or enhancements. Develop user stories and process flows to visualize solutions.
• Communicate technical constraints to users and seek alternative solutions collaboratively.