COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together – building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities – all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
RESPONSIBILITIES
- Sales Pipeline & Digital Analytics
- Own and maintain the team's leads and sales pipeline tracker with accuracy, timeliness, and consistency.
- Provide basic data analysis and generate simple reports/dashboards on enquiries, proposals, conversions, and revenue pipeline.
- Ensure proper tracking of opportunities, deadlines, and follow-ups to minimise duplication of efforts and improve team efficiency.
- Continuously improve tracker structure, templates, and digital processes to enhance visibility and decision-making.
- Commercial & Administrative Support
- Provide day-to-day administrative support to the Head of Commercial, Client Directors, and Business Development Managers.
- Support preparation, consolidation, and formatting of proposals, presentations, and client materials.
- Maintain organised documentation, templates, and client records for ease of access and reuse.
- Ensure timely, clear, and professional responses to administrative emails and enquiries.
- Coordination & Scheduling
- Coordinate internal and external meetings across faculty, clients, and partners.
- Manage calendars, scheduling, and logistics including venue bookings (physical, virtual, and hybrid).
- Prepare meeting agendas, capture minutes where required and follow up on action items.
- Stakeholder Liaison & Communication
- Serve as a key coordination point between the Commercial team, faculty, partners, and internal stakeholders.
- Liaise with faculty on availability for proposals and programme delivery.
- Engage confidently with stakeholders and ensure smooth, timely communication and follow-ups.
- Client Engagement & Account Support
- Support preparation of client engagement materials (briefs, decks, programme outlines).
- Track client interactions, meeting outcomes, and follow-ups.
- Maintain updated contact lists and engagement records for key accounts.
- Support Head of Commercial
- Provide dedicated administrative support including managing invitations, scheduling, and coordination of meetings.
- Arrange logistics such as restaurant bookings and client hosting where required.
- Act as a responsive and reliable support for day-to-day priorities.
- General Administrative Duties
- Manage meeting room bookings, shared trackers, and stakeholder databases.
- Support travel and claims submissions where required.
- Undertake ad-hoc administrative tasks to enhance team efficiency and operations.
QUALIFICATIONS
- Bachelor's degree with at least 6 years of relevant work experience in administrative, commercial support or coordination roles, preferably in a fast-paced or client-facing environment.
- Excellent communication skills (both written and spoken).
- Demonstrated proficiency in digital tools (e.g., Excel, CRM systems, or similar platforms) with the ability to manage trackers, analyse data, and generate simple reports.
- Strong interpersonal skills and ability to interact effectively with a diverse range of internal and external stakeholders.
- Highly organised, detail-oriented, and able to manage multiple priorities with responsiveness and efficiency.
- Strong proficiency in Microsoft Office apps, including the ability to create trackers, perform basic data analysis, and develop clear, professional presentations.
- Attention to detail and accuracy in handling data, documentation, and communication.
- Ability to multitask and work efficiently in a fast-paced, dynamic environment.
- Proactive, responsive, and dependable with a strong sense of ownership.
