SM, HR Payroll & Shared Services, Commercial Bank | Hong Kong, HK

Your new company

• A commercial bank is seeking an experienced Vice President, HR Shared Services to serve as the Deputy Lead of the HR Shared Service Centre for our Commercial Banking business. This role is critical to ensuring the effective, compliant, and high-quality delivery of HR operations across the organisation. The position will assist in leading a Shared Services Centre of approximately 10 headcounts, driving service excellence, operational efficiency, and continuous improvement across end-to-end HR operational processes.

Your new role

Deputy Leadership & Team Management

• Act as deputy to the Head of HR Shared Services, supporting overall strategy, governance, and service delivery
• Manage, coach, and develop a Shared Services team of ~10 staff to ensure high performance and service quality
• Drive process standardization, automation, and continuous improvement initiatives HR Operations Delivery
• Oversee end-to-end payroll operations, ensuring accuracy, timeliness, and regulatory compliance
• Manage employee onboarding and offboarding processes, including coordination with internal and external stakeholders
• Oversee license and regulatory registrations required for banking staff
• Ensure effective HR system maintenance, data integrity, and user support
• Manage HR data administration, reporting, and controls
• Ensure adherence to HR policies, local labor laws, regulatory and compliance requirements Stakeholder Management
• Partner closely with HR Business Partners, Centers of Excellence, Compliance, Risk, IT, and Finance
• Act as a key escalation point for complex operational issues
• Support audits, regulatory reviews, and internal control assessments related to HR operations

What you'll need to succeed

• Bachelor's degree in Human Resources, Business Administration, or a related discipline; advanced degree is an advantage
• Extensive HR Operations experience gained within sizable or Chinese Banks, preferably in Shared Services or HR Operations leadership role
• Proven experience managing a sizable HR operations team and handling multiple operational workstreams
• Strong hands-on knowledge of: Payroll administration, Employee lifecycle operations (joiner/mover/leaver), Regulatory licensing and registration processes, HR systems and data management, HR compliance within a regulated financial services environment
• Strong leadership, organizational, and problem-solving skills with a high attention to detail
• Excellent stakeholder management and communication skills
• Proficient in written and spoken English and Chinese Cantonese and Mandarin.

What you need to do now

• If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Keith Ho now @22307474. Alternatively, you can send Keith your CV to keith.ho@hays.com.hk If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.