Duty Manager - Front Office

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

• 17 paid statutory holidays
• Exceptional market leading benefits
• Option of MPF or ORSO retirement scheme

Key Accountabilities

• Ensure that all the front office departments are managed efficiently according to the established Hotel Policies & Procedures and the Peninsula Service Principles
• Collaborate with relevant departments to ensure all guest requirements' are met
• Handle guest comments effectively with protection of both the guest and the hotel's interest
• Ensures the highest degree of guest satisfaction

General Requirements

• Minimum 5 years' working experience in the hospitality industry with at least 1 year at supervisory / management level
• Excellent communication skills with fluent spoken English and Chinese
• Outstanding guest resolution and problem solving abilities are required
• Hands-on experience with MS office and PMS software